We are seeking an experienced and commercially minded Customer Success Manager (Strategic Accounts) to manage a portfolio of our most important enterprise customers across Australia and Current Zealand.
In this role, you will serve as the primary relationship owner for a select group of strategic accounts, partnering with senior stakeholders to drive customer value, adoption, retention and long-term business outcomes.
You will act as a trusted advisor, helping customers maximise the impact of their investment while identifying opportunities to expand partnerships and deliver additional value.
Unlike a traditional Customer Success role focused primarily on adoption and support, this position combines strategic customer success leadership with a strong commercial mindset.
You will be responsible for driving customer health and satisfaction while contributing to retention, renewals and revenue growth across your portfolio.
Key Responsibilities Customer Success

📌 Customer Success Manager (Sydney)
🏢 CCH Australia
📍 Sydney