Field Service Technician
Reports to: Team Leader
Who We Are
The Company uses cutting-edge technologies to deliver solutions for its clients.
By leveraging the latest software, AI and robotics technology, it is disrupting the logistics automation industry.
It works with industry leaders in grocery, healthcare, retail, e-commerce, apparel and manufacturing.
The Company is a global business that specialises in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer).
It differs from most other supply chain automation companies in that it drives innovation across the whole automation sector, and it reinvests a significant share of its revenue in R&D.;
Role Purpose
The Field Service Technician is responsible for carrying out agreed PPM of automation equipment according to schedules, breakdown maintenance, providing coverage at resident sites whilst team members are away, as well as providing additional support at resident sites where required to ensure first-class service delivery.
Duties and Responsibilities
Plan maintenance tasks and carry out agreed PPM of automation equipment according to schedule
Carry out breakdown maintenance
Create reports
Repair and replace components where required
Actively work on continuous improvement and optimisation of systems and processes
Support daily operation at customer sites in case of incidents
Provide coverage at resident sites within the Company's Australian market area where required




Adhere to Health and Safety regulations and maintain a safe work environment
Regularly communicate with manager and other team members where relevant to ensure accurate flow of information and continuity of service
Maintain company equipment and property in good working condition and presentable manner
Professional conduct towards customers and colleagues
Respond to callouts
Assist the mechanical and installation team if required
Create SOPs
Adhere to policies and procedures
Participate in training and development opportunities where required locally, interstate and overseas
Other tasks and responsibilities as reasonably directed
Skills, Experience, Qualifications
Electrical/mechanical trade qualification
Self-motivated and adaptable to changing situations
Full driver's licence and ability to operate a vehicle for business purposes
Strong work ethic with the ability to work independently
Willingness to travel locally, interstate and overseas as required
Team oriented
Valuable Microsoft Office skills
Willingness to learn about and complete training on the Company's processes, systems and components
Curious and solutions-focused mindset
Desire to collaborate, learn from others and share knowledge
Desirable: full electrical certification, knowledge of programmable logic controls (PLCs) and experience with automated equipment
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
#J-*****-Ljbffr

📌 Electrical Field Service Technician (Melbourne)
🏢 Proactive Global
📍 Melbourne