About the Centre
Located just minutes from the Port Macquarie CBD, this is more than a swimming pool — it's a vibrant community hub where people of all ages come to stay active, learn, and connect.
As part of The Y NSW, the centre plays an important role in supporting the local community.
Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.
What you'll find here
The centre offers a dynamic aquatics environment, including:
50m outdoor Olympic pool
25m dive pool
Kids and toddler pool
Swim school programs for all ages
Aqua aerobics and fitness programs
It's a space that's always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.
Your Role
Welcome members and visitors with exceptional customer service
Manage memberships, bookings, and program enquiries
Process payments and transactions accurately
Support smooth day-to-day centre operations
Handle customer feedback and resolve issues professionally
What We're Looking For
Friendly, professional and approachable
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment




Team player with a positive attitude
Basic computer and admin skills
Essential Requirements
Working With Children Check
CPR & First Aid Certificate (or willingness to obtain)
Previous customer service experience
Commitment to safety, inclusion and safeguarding
Who What Y?
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people.
We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.
We're committed to building a diverse, inclusive workforce that reflects the communities we serve.
We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.
Commitment to Safeguarding
At the Y, we are committed to empowering all Children and Young People to feel safe and be protected, at the Y, in their families and in their communities.
We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.
Safeguarding | The Y
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📌 Customer Service Officer (Port Macquarie)
🏢 Ymca Nsw
📍 Port Macquarie