Central Adelaide Local Health Network (CALHN) - Consumer Experience Partner Royal Adelaide Hospital, Adelaide SA **** Consumer Experience Team, Allied Health and Consumer Partnerships Salary: ASO5 – $92,122 to $102,456 p.a. + superannuation and salary packaging Permanent full time, 37.5 hours per week About CALHN At Central Adelaide Local Health Network (CALHN), we're shaping the future of health through excellence in clinical care, research and innovation.
As the largest health network in South Australia, CALHN plays a leading role in improving the health and wellbeing of our community by delivering safe, connected and high-quality healthcare.
With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.
At CALHN, every voice matters.
We prioritise the safety of our staff and patients, and staying connected across teams to deliver a seamless patient journey through our .
Find out more about , and the .
About the Role Help consumers feel heard and turn their feedback into better care.
Join CALHN's Consumer Experience Team to support complaint resolution, guide staff through sensitive matters and identify opportunities to improve services.
• Support timely, sensitive complaint review and resolution • Guide staff on risk, escalation and complaint processes • Maintain accurate complaint records and track trends • Build reports to inform service improvements • Provide training and support to staff across CALHN About You To be successful in this role you will:



• Hold a relevant tertiary qualification or equivalent experience • Bring strong customer service and stakeholder skills • Write clear reports, briefings and correspondence • Apply complaint, risk and quality management knowledge • Use sound analysis, judgement and data reporting skills Why You'll Love It Here - CALHN benefits that matter A great career is more than the work you do.
At CALHN, you'll have the benefits, flexibility and support to help you thrive at work and beyond.
Make your money go further – up to $9,010 for living expenses + $2,650 for meals and entertainment + pre-tax super and novated lease options Grow your career – build your skills and explore opportunities across CALHN Balance work and life – access versatile work options where available Support your wellbeing – enjoy leave loading, fitness discounts and flu vaccinations Feel supported – confidential Employee Assistance Program for you and your family Diversity and Inclusion We're committed to building an inclusive workplace where everyone feels safe, respected, and supported.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.
Application Information Please refer to the attached role description: Appointment will be subject to satisfactory Criminal History Clearances and as indicated in the role description.
Apply Now !
Help shape a better consumer experience at CALHN.
Apply today!
Applications close: 11:55 pm, Wednesday 4 November **** Job Ref: ****** Go to the for , and and applicant guidelines for more information Recruitment agencies and third parties need not apply – we've got this covered.

📌 Consumer Experience Partner (Adelaide)
🏢 Sa Health
📍 Adelaide