Want to help us bring happiness to the world?
Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people?
Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don't compromise on the quality of ingredients in our products or on the people we hire.
We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led , resilient and positive to succeed here because we expect pace and agility , we insist on collaboration and demand accountability.
If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact Click "Apply" to get started.
Role Title: IT Service Transition Manager – Global IT Service Management Site Introduction In , pladis proudly opened the doors to our vibrant global hub, the MIU Campus.
Located in the heart of Chiswick Park, West London.
Just a short -minute walk from Gunnersbury Station, our campus is nestled within acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all.
Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business.
What will this role achieve?
The IT Service Transition Manager is accountable for the successful transition of IT projects,



changes and enhancements into live service across five global regions, ensuring services are operationally ready, stable and supportable from day one.
The role ensures each new or changed service has a robust service wrapper, including support processes, escalation paths, ownership models and operational documentation, and acts as a key liaison between regional IT teams, third-party AMS partners and Service Desk providers.
What will be your key deliverables?
Principal Accountabilities Service Transition Delivery • Own the end-to-end service transition process for current services, applications and significant changes.
• Ensure transitions meet agreed Service Acceptance Criteria and include a complete operational service wrapper.
• Validate support model, support hours, incident/request/problem processes, escalation paths, monitoring, runbooks, knowledge articles, RACI, CMDB and service catalogue updates.
• Ensure structured handover into Service Operations, including hypercare where required.
ITSM Delivery Oversight • Oversee the effectiveness of ITSM processes as they relate to transitioned services across regions.
• Drive standardisation and consistency in transition execution and operational readiness.
• Identify readiness risks such as documentation gaps, unclear ownership or lack of monitoring, and drive resolution.
• Validate support team readiness, end-user readiness activities and formal service ownership acceptance.
Change ensure PIRs are completed and actions tracked.
Vendor

📌 It Service Transition Manager – Global It Service Management (Sydney)
🏢 pladis Global
📍 Sydney