At Joss Group, we've spent more than 50 years delivering trusted construction and facilities management services across New South Wales, the ACT and Victoria.
As a privately owned regional business, we combine the capability of a large organisation with the responsiveness and community connection that only a regional company can offer.
We're looking for an experienced
IT Helpdesk Officer
to join our growing team in Albury, and provide essential technical support to our people across the business.
If you enjoy solving problems, helping others and getting technology back on track, this could be the opportunity for you.
About the role
As the first point of contact for IT support, you'll play an key role in keeping our people connected, productive and able to do their jobs effectively.
You'll troubleshoot technical issues, support the setup of equipment and applications, and work closely with the wider IT team to ensure issues are resolved efficiently.
This is a wide-ranging, hands‐on role where your technical knowledge, customer service skills and ability to think on your feet will make a real difference every day.
What you'll be doing
Providing Level 1 IT helpdesk support, diagnosing and resolving hardware, software and operating system issues.
Managing support tickets and escalating more complex issues to IT Engineers when required.
Setting up computers, software, telephones and tablets for employees.
Troubleshooting business applications and supporting staff with technology‐related queries.
Assisting with the maintenance of company mobile and IP telephone services, databases and network documentation.
Liaising with external IT service providers and other organisations to resolve issues.
Supporting IT equipment maintenance, asset management and associated record keeping.
Contributing to the development and maintenance of IT policies, procedures and documentation.
Participating in a rotating after‐hours support arrangement.
What we're looking for
You'll be a practical, solutions‐focused IT professional who enjoys helping people and takes pride in delivering responsive, reliable support.
To be successful in this role, you'll bring:
A minimum of three years' experience in the IT industry.
Proven experience troubleshooting hardware, software and operating system issues.
The ability to quickly learn new technologies, systems and applications.
Strong communication and interpersonal skills, with a customer‐focused approach.
Excellent organisational skills and the ability to manage competing priorities.
Initiative, sound problem‐solving skills and the ability to work independently as well as part of a team.
A flexible and adaptable approach, with a commitment to continuous learning and improvement.
At Joss Group, you'll be part of a business that values its people, teamwork and practical solutions.
You'll have the opportunity to work across a range of technologies and business systems, build relationships throughout the organisation and contribute to the smooth running of our operations.
If you're looking for a role where you can put your IT skills to work, support a great team and make a tangible contribution to the business, we'd love to hear from you.
Contents
Interpretation
Information Collected
Using, Processing and Disclosing Information
Third Parties
Access to Personal Information
Request to Withdraw Information
Updates on Privacy Policy
Contact Us
1. Interpretation
For the purpose of understanding this Privacy Policy, all italicised terms throughout this document have the following meanings:
"Channels" – means collectively, the website
/
, social media accounts, associated widgets and any other platforms or applications related to this project.
As well as Electronic Direct Mail, surveys and other project‐related applications used presently, or in the future, for information distribution or marketing purposes.




"Legislation, Laws" – means the Privacy Act **** (Cth), the Spam Act **** (Cth), their respective subsidiary legislations and regulations as well as all other relevant law.
Note: a reference to any legislation, regulation or statutory instrument in this document shall be deemed to include any amendment, repeal or substitution thereof.
"Policy" – refers to this Privacy Policy.
"Personal Data or Information" – means any data, whether accurate or not, which is:
(a) About an individual who can be reasonably identified
(i) from that data; or
(ii) from that data and other information we have obtained, or are likely to have access to.
Including data in our records, or data supplied to by second and third‐party service providers.
(b) Defined as "personal data" or "personal information" under any applicable laws.
"Second‐Party Service Providers" – refers to second‐party businesses who might receive your personal information.
"Third‐Party Service Providers" – refers to third‐party businesses who may receive your personal information as a result of browsing our website or otherwise interacting with our website or associated channels.
Or through the means of any potential scenarios outlined under the Information Collected section below.
"
Joss Group
, we, our or us" – means
Joss Group
.
For further clarity on these terms, or other terms used in this policy, please contact us.
2. Information Collected
Joss Group
and relevant second and third‐party service providers collect your information when:
(a) You use any of our related services or associated channels.
Including, but not limited to subscribing to events, newsletters or submitting enquiry forms.
(b) You browse our services, products or otherwise interact with our website or associated channels.
(c) You accept that relevant data (such as your IP address) will automatically be collected and stored through tracking technologies on the website, including but not limited to Google Analytics.
(d) You interact with our team or other representatives, for example via our website contact form, emails, telephone calls, face‐to‐face meetings (unless otherwise specified).
(e) You interact with the project on social media.
(f) You sign up to our affiliate marketing partner network, i.e. MailChimp Electronic Direct Mail subscription.
(g) We consult publicly available sources of information, or receive references or referrals from marketing and sales agent partners, related companies, and third parties.
For example, where they refer you to us or vice versa.
(h) Our third‐party analytics or other service providers, business or commercial partners, provide your personal data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies.
(i) In addition to the above, you voluntarily submit your personal data to us for any reason.
3. Using, Processing and Disclosing Information
Joss Group
might use your personal information to:
(a) Send your marketing communications in relation to our sales, events, products, services, promotions or other relevant news.
(b) Communicate with you in relation to:
(i) your queries, request and feedback,
(ii) Material changes to our website (or other channels), or
(iii) for matters relating to your interest or involvement in this project.
This action could be pursued through email, SMS or via any medium you provided to us.
Joss Group
might process your personal information:
(a)



Internally to present you with relevant information related to the project.
(b) Externally to develop marketing communications tailored to your interest or involvement in the project or to send you offers related to the project.
(c) For other purposes related to the project.
Joss Group
might disclose your information to second and third‐parties.
4. Third Parties
We will ensure the disclosure of your personal data is minimal, and only pursued where necessary, to perform the related purpose or additional purpose.
We may also disclose your personal data for secondary purposes, if related to the purpose or additional purpose, or you would reasonably expect us to use or disclose the information for the secondary purpose.
Joss Group
may disclose your personal information to:
(a) Our employees, consultants or other representatives.
(b) Our professional advisers, including: marketer and sales agents.
(c) Agents, contractors or service providers who help provide our services to you.
(d) Any other party whom you authorise us to disclose your personal data to.
Further, you agree that should we sell, merge or otherwise change control of our business or this project, our database may be subject to disclosure without notice or prior consent.
5. Access to Personal Information
At any time, you may request access to your personal information that we have stored.
To do so, please contact us.
To amend or correct any information that we have stored, please contact us.
6. Request to Withdraw Information
To withdraw your personal information from our system, please contact us or manually unsubscribe from any email marketing communications.
We cannot personally guarantee the withdrawal of your information from the systems of our third‐party service providers.
7. Updates on Privacy Policy
Joss Group
will occasionally update this Privacy Policy.
We encourage you to periodically review this document to be kept up to date on how
Joss Group
is protecting your information.
This policy was last updated in
July, ****
.
8. Contact Us
Should you wish to get in touch with
Joss Group
in regards to this disclaimer, please contact via the contact form on the website's home page.
Reasonable efforts to promptly resolve any issues which may arise will be put in place.
Disclaimer
The information contained within this website is given for general information purposes only.
All renders, plans dimensions and other materials – whether by measurement or visual representation – are for general information purposes only and do not necessarily constitute any representation by the vendor or by its agents or representatives.
Changes will be made to the development, and the dimensions, fittings, finishes, and specifications, are therefore subject to change.
Some or all of the images on the website are artist illustrations.
Such images will be specified.
The furniture, goods and chattels depicted renders, plans dimensions, images and other materials are not included with any sale.
No warranty is given either expressly or implied, and all interested parties should not rely on the information displayed on this website when considering a purchase.
We strongly encourage personal enquiries and investigations into the development and its relevant dimensions, fittings, finishes, specifications, furniture, goods and chattels before proceeding with a purchase.
We reserve the right to change this policy at any given time, of which this disclaimer will be promptly updated.
If you want to make sure you are up to date with the ;latest changes, we advise you to frequently visit this page.
Should you wish to get in touch with
Joss Group
in regards to this disclaimer, please contact via the contact form on the website's home page.
Reasonable efforts to promptly resolve any issues which may arise will be put in place.
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📌 It Helpdesk Officer - Albury
🏢 Joss Group
📍 Albury