If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience.
Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing.
Grow yourself personally and professionally with a company that's growing with you, by global expansion and product offering.
We have a new opportunity for an End User Support Engineer to join our team on a 12‐month max term contract.
This role will be based in both our Barangaroo and Chatswood offices in Sydney.
The End User Support department is built around solid process and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time.
Forming part of the wider IT department we provide IT support to our internal customer base.
The End User Support department is built around excellence in customer service.
Strong process and procedures allow the team to ensure a consistently excellent service is delivered each and every time.
Forming part of the wider IT department we provide IT support to our internal customer base.
It is essential that any successful candidate have experience of this type of working environment.
Why you'll like working here
Leave benefits: Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months.
Enjoy your birthday off to spend time with family and friends, on us!
Utilise a free annual charity day to give back to your community.
$0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders!
Continuous learning: Our L&D; offering covers both technical and performance training, ensuring you're always learning new skills.
Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts,



and make use of a variety of resources that will enhance your physical and mental wellbeing
Collaboration: We believe that great things happen when smart people work together, that's why we've made the decision to work five days in the office.
Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday.
Our culture club provides opportunities for everyone whether you're into fitness, pizza making classes, socialising or bringing out your competitive side in trivia or lawn bowls!
What you'll be working on?
Provide 1st and 2nd line desktop support services to internal customer base
Ensure all laptops and desktops are built and ready for deployment at all times
Manage the flow of work coming into the team, take ownership of issues, escalating to 3rd line where necessary
Provide first point of contact support to end users, including guidance, training, and advice where applicable
Onboarding new staff and exiting leavers in a professional and timely manner
AV support for our Video Conferencing suites
Support for remote working
Manage customer expectations and provide regular updates
Ensure a positive approach to challenges and provide open and honest feedback with the goal being to always improve service to the business and end users
Ensure all tasks are delivered to a high quality and on time
Constantly work to optimise support processes and procedures, looking for opportunities to turn reactive call handling into pro-active service delivery
Ensure incidents and problems are managed correctly always documenting all steps for later analysis




Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
What will help you be successful?
Essential Windows 11 Intune Microsoft 365 Autopilot Macbooks/Jamf
Excellent verbal and written communication skills
Ability to multitask under pressure, ensuring service delivery is maintained
Desirable Experience of multi-tiered / ITIL support environments
Experience supporting Modern Audio Visual solutions
Telephony cloud based solutions
Server hardware and comms rooms maintenance, including patch management
Involvement in large scale projects / roll outs
Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident)
We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work.
We don't just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.
CMC Markets is one of the world's first ever fin-tech companies and was launched in **** to break down the barriers of financial trading and make trading accessible to everyone.
Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there.
Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution.
We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential.
We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
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📌 End User Support Engineer (Sydney)
🏢 CMC Singapore
📍 Sydney