NSW SES Metro Administrative Support Officer: prepare the targeted responses
The NSW SES Metro administration team supports almost 5,000 volunteers across the Sydney metropolitan area.
This Rhodes role combines finance, procurement, equipment records and customer service in a temporary five-day fortnight commencing in January ****.
Knowing how to apply for Administrative Support Officer, Metro, Grade 3/4 means preparing three kinds of attachment.
The one-page cover letter introduces your fit, the resume can run to four pages and each of the two targeted answers has a one-page maximum.
Both questions reflect the team's daily pressures.
One concerns an urgent stakeholder request and the other competing deadlines.
Choose examples that show how you clarified what was needed, kept records accurate and raised delays early enough for others to act.
Administrative Support Officer, Metro, Grade 3/4 role snapshot
Role Administrative Support Officer, Metro, Grade 3/4
Organisation NSW State Emergency Service
Location Rhodes; hybrid flexibility
Employment Temporary, 5 days and 35 hours per fortnight; proposed 11 January to 30 June ****, with possible ongoing full-time appointment
Salary or remuneration $87,199–$95,482 annual range plus 12% superannuation, leave loading and field allowance, pro rata
Give the hiring team the documents and written responses it requests, within the stated limits.
Check the application form before drafting so the final submission follows the required format.
Application requirements for Administrative Support Officer, Metro, Grade 3/4
Separate responses to 2 targeted questions, maximum 1 page per answer
Role conditions and qualifications
Availability for overtime when required during severe weather




NSW SES volunteers often meet on weeknights and may require a timely response to questions or issues the following working day.
Tell us about a time you responded to an urgent stakeholder request.
How did you ensure you understood their needs and provided accurate information promptly?
Response limit:
Maximum 1 page
Explain the request and deadline, then show how you confirmed the need, checked the answer and responded.
This role involves competing priorities and detailed administrative work.
Tell us about a time you managed multiple deadlines.
How did you prioritise your work, maintain accuracy and manage any potential delays?
Response limit:
Maximum 1 page
Identify the competing commitments and the basis for your order of work.
Include the checking method and how you communicated any risk of delay.
Candidate evidence for Administrative Support Officer, Metro, Grade 3/4
Almost 5,000 Sydney metropolitan SES volunteers are supported by a four-person administration team at Rhodes.
This role contributes finance, procurement, equipment records and customer service to that work.
The temporary five-day fortnight includes an expectation of overtime availability when severe weather creates additional operational demands.
The evidence areas below help you choose examples for that work.
Requirement or evidence area
How to demonstrate it
Responding promptly and accurately Explain how you clarified an urgent request, checked the information and gave a helpful response within the required time.
Finance and procurement administration Describe your handling of invoices, purchase orders or reconciliations, including approval and record checks.
Managing detailed competing work Show the method you used to prioritise deadlines, maintain accuracy and notify people of potential delays.
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📌 Administrative Support Officer, Metro, Grade 3/4 (Sydney)
🏢 Team 3Thirty
📍 Sydney