Perth, Western Australia ****, Australia
Full-time Permanent Associate
Posted 20 Oct ****
Description
About RSL WA
RSL WA is one of Australia's most respected charities, proudly supporting veterans and their families since ****.
With over 6,500 members across 106 Sub‐Branches, we are a unique intergenerational organisation welcoming current and ex‐serving members of the Australian Defence Force and allied nations.
Guided by the values of care, mateship, and remembrance, we deliver wellbeing, welfare, and claims advocacy services that help veterans and their families thrive.
We also lead major commemorative events such as Anzac Day and Remembrance Day.
With more than 63,000 serving and ex‐serving personnel in Western Australia, RSL WA plays a vital role in honouring service, educating the community, and helping veterans realise their potential to contribute to the WA community.
The Position
As we continue to strengthen our support for Western Australia's veteran community, we are seeking a compassionate and capable
Claims Advocate
to join our dedicated Advocacy Team.
Working within Veteran Services, you will provide advice, guidance and practical support to current and former Australian Defence Force personnel and their families.
You will assist clients to understand and navigate claims, pensions and benefits, particularly those administered by the Department of Veterans' Affairs, while delivering support with empathy, professionalism and integrity.
Key Responsibilities
As part of a supportive and collaborative Advocacy Team, you will:
Advocate on behalf of current and former Australian Defence Force (ADF)



members and their families throughout the compensation and entitlements claims process
Provide accurate, timely advice on DVA legislation, policies, and available benefits
Prepare, lodge, and manage claims, including gathering medical evidence, service records, and supporting documentation
Maintain regular contact with clients, providing clear updates, guidance, and emotional support throughout their claim
Liaise with the Department of Veterans' Affairs (DVA), medical professionals, legal representatives, and other stakeholders to progress
Review decisions and, where appropriate, prepare and submit requests for reconsideration or appealsMaintain detailed, accurate, and confidential client records in line with organisational and legislative requirements
Work collaboratively with the Advocacy Team and broader Veteran Services directorate to ensure holistic support for
Uphold RSL WA values and contribute to continuous improvement of advocacy services and outcomes
What You Need
Successful candidates will have:
Demonstrated experience in advocacy, case management, claims management, or a related support role (veteran services, community services, legal, health, or government environments highly regarded)
Sound understanding of, or willingness to develop knowledge in, Department of Veterans' Affairs (DVA)



legislation, policies, and claims processes
Experience working with vulnerable clients, providing empathetic, trauma‐informed, and client‐centred support
Proven ability to manage multiple cases, meet deadlines, and maintain accurate and confidential records
Strong written and verbal communication skills, including experience preparing documentation, submissions, or correspondence
Experience liaising with external stakeholders such as government agencies, medical professionals, or legal representatives
High level of attention to detail and ability to interpret information, evidence, and decisions
Experience working with current or former ADF members, veterans, or their families is highly desirable.
What we Offer
Modern and central office in Perth CBD
Versatile working arrangement
Salary packaging options
Novated leasing
Monthly birthday celebrations
24/7 Employee Assistance Program
We welcome and encourage applications from veterans, current and former serving members of the Australian Defence Force, and their families.
Company Overview
RSL WA is committed to providing comprehensive support for veterans, their spouses and families, encompassing a wide array of support services.
Whether it involves navigating compensation claims with the Department of Veterans' Affairs, offering emergency financial assistance, or connecting individuals with peer support groups, we are dedicated to being a source of assistance.
In times of immediate need.
Your wellbeing is our priority, and we are here to help in every way possible.
#J-*****-Ljbffr

📌 Claims Advocate (Perth)
🏢 RSLWA
📍 Perth