Wolters Kluwer is seeking a commercially minded Retention Manager to strengthen customer retention, protect recurring revenue and build deeper, longer-term relationships across our customer portfolio.
This role will take ownership of retention strategy and execution across an assigned customer base, identifying customers at risk, understanding the underlying drivers of churn and partnering with Sales, Customer Success and other internal teams to improve customer outcomes.
The Retention Manager will combine customer engagement, commercial negotiation and data-driven account management .
You will proactively identify retention risks, lead renewal and save conversations, develop recovery plans for at-risk customers and ensure customers continue to recognise the value of Wolters Kluwer solutions.
Key Responsibilities Customer Retention
📌 Retention Manager (Melbourne)
🏢 CCH Australia
📍 Melbourne
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