Analyse and evaluate organisational structures, operational systems, procedures and work methods across the business.
Review workflows associated with maintenance, cleaning, security, specialised services and other service operations.
Consult with managers, supervisors and employees to understand existing work practices and identify operational issues.
Analyse workflow charts, work orders, service records, reports, procedures and other organisational information.
Conduct work studies and assess existing and proposed methods, procedures and resource allocation.
Identify duplication, process bottlenecks, inefficiencies and gaps in organisational systems.
Develop recommendations for improved work methods, procedures, workflows and allocation of resources.
Review operational processes and identify opportunities to improve productivity, efficiency and service consistency.
Prepare process maps, workflow documentation, procedure manuals,
operational instructions and analytical reports.
Review operating procedures against internal quality standards, contractual requirements and documented processes.
Assist management with implementing approved changes to systems, procedures and work methods.
Monitor the effectiveness of implemented improvements and recommend further changes where required.
Assist in reviewing job functions and responsibilities to identify duplication, gaps and opportunities for improved allocation of duties.
Develop and maintain performance measures and reporting mechanisms to assist management in monitoring operational efficiency.
Participate in continuous improvement initiatives and support the company #39;s quality management processes.