We are seeking an experienced Enterprise Applications Lead to manage the end-to-end governance, support, enhancement, and continuous improvement of a portfolio of enterprise business applications across Finance, HR, Collaboration, Quality, and Aged Care/Community functions.
The role will act as the key liaison between business stakeholders, vendors, managed service providers, and internal technology teams, ensuring application stability, service excellence, compliance, and business value.
Key Responsibilities
Own end-to-end
service delivery and operational governance
across the application portfolio.
Ensure application
availability, performance, reliability, and user satisfaction
.
Manage
incident, problem, change, service request, and release processes
aligned with ITIL.
Lead
major incidents, application recoveries, and service stabilization
initiatives.
Govern application
roadmaps, upgrades, patching, releases, technical debt, and lifecycle management
.
Drive
application rationalization, modernization, optimization, and continuous improvement
.
Manage
vendors, MSPs, SLAs, KPIs, contracts, escalations, and SIAM engagement
.
Oversee
enhancements, Agile delivery, testing, UAT, deployment, and release governance
.
Support
audit, risk, security, access, regulatory, and compliance requirements
.
Identify
automation, cost reduction, and efficiency opportunities
using platform analytics.
Lead application support teams, analysts, vendors, and SMEs while improving operational capability and documentation.
Build strong relationships with




business and executive stakeholders
.
Required Skills & Experience
12+ years of enterprise application management experience.
5+ years leading enterprise application portfolios.
Experience managing
SaaS and COTS business applications
.
Solid
stakeholder management and executive communication
skills.
Experience with
distributed/multi-tier architecture and offshore support teams
.
Proven experience in
application transitions and service stabilization
.
Strong
ITIL Service Management
experience; ServiceNow exposure preferred.
Enterprise Platforms
Workday | Dynamics 365 | SAP ECC | Salesforce | Aurion | Kris 21 | Coupa | Jira | Confluence
Core Service Management Skills
ITIL | Incident Management | Problem Management | Change Management | Release Management | Service Governance | SLA/KPI Management | Executive Reporting
Security, Risk & Compliance
Access Management | Risk Management | Vendor Governance | Information Security Controls | Regulatory Compliance | Audit Reporting
Preferred Qualifications
ITIL Foundation / Intermediate Certification
Agile / Scrum Certification
Service Delivery Management experience
Experience in Community Care / Aged Care
Exposure to Digital Transformation and Enterprise Application Modernization
Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

📌 Enterprise Applications Lead (Brisbane)
🏢 Zone IT Solutions
📍 Brisbane