Customer Service Officer (Receptionist)Eagle Farm, Brisbane Full time PermanentJoin a Growing Healthcare LeaderRediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia.
Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions.
We do this by offering a full range of health services including: Pre-Employment Medicals Health Surveillance and monitoring Injury Treatment Rapid Medical Intervention (including surgery) Drug and Alcohol testing Skin checks Vaccination clinics With a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and Administration Support Team.
We pride ourselves on providing high-quality, patient-centered care in a supportive environment.
Our team is dedicated to excellence, collaboration, and continuous improvement.About the RoleWe're looking for an enthusiastic and customer-focused Customer Service Officer to join our team at our Eagle Farm clinic.
An exciting time to join through a period of rapid growth due to an acquisition.This is a busy, fast-paced role that offers genuine variety.
You'll be the face and voice of RediMed, supporting patients, clients, and visitors through face-to-face interactions, phone calls, emails, bookings, and a wide range of administrative tasks.
There is also variety in working hours with shifts varying between the hours of 7:30am-5:30pm Monday - Friday.No two days are the same.
You'll thrive if you enjoy keeping busy, helping people, and working collaboratively within a supportive healthcare environment.What You'll Be Doing Providing a professional and welcoming experience for patients,



clients and visitors Managing clinic reception and patient arrivals Responding to a high volume of phone and email enquiries Scheduling appointments and coordinating bookings Monitoring patient flow and assisting with wait-time management Processing payments, invoicing and related administration Managing patient records and documentation to ensure accuracy and compliance Supporting a range of administrative and operational tasks across the clinic Assisting colleagues and collaborating with teams across the business as required Contributing to the smooth day-to-day running of a busy healthcare clinic About YouYou'll be someone who genuinely enjoys helping people and delivering outstanding customer service in a fast-paced environment.To be successful, you'll bring: Excellent communication and interpersonal skills A positive, professional and approachable manner Strong organisational skills and attention to detail Confidence managing competing priorities in a busy environment Sound computer and technology skills A team-focused mindset and willingness to help wherever needed A patient-centred approach with care at the heart of everything you do While not essential, experience in the following areas will be highly regarded: Medical, allied health or healthcare administration Pre-employment medicals or occupational health services Medicare and HICAPS processing Practice management systems such as Genie or similar software Why RediMed?
Free parking onsite Professional development support Birthday leave Salary packaging Fast-growing business with career progression opportunities Regular social events EAP support which includes financial advice.
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
To apply, click APPLY NOW or, email your resume to with a cover letter or, short paragraph outlining your suitability to the role.

📌 Customer Service & Administration Officer (Healthcare) (Brisbane)
🏢 Redimed
📍 Brisbane