About the CentreLocated just minutes from the Port Macquarie CBD, this is more than a swimming pool — it's a vibrant community hub where people of all ages come to stay active, learn, and connect.As part of The Y NSW, the centre plays an key role in supporting the local community.
Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.
What you'll find hereThe centre offers a dynamic aquatics environment, including:50m outdoor Olympic pool25m dive poolKids and toddler poolSwim school programs for all agesAqua aerobics and fitness programsIt's a space that's always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.
Your RoleWelcome members and visitors with exceptional customer serviceManage memberships, bookings, and program enquiriesProcess payments and transactions accuratelySupport smooth day-to-day centre operationsHandle customer feedback and resolve issues professionally✅ What We're Looking ForFriendly,



professional and approachableStrong communication and problem-solving skillsAbility to multitask in a fast-paced environmentTeam player with a positive attitudeBasic computer and admin skills Essential RequirementsWorking With Children CheckCPR & First Aid Certificate (or willingness to obtain)Previous customer service experienceCommitment to safety, inclusion and safeguardingWho What Y?
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact, and empowering young people.
We operate more than 80 sites, employing over 1,000 staff across NSW to deliver enriching community programs.We're committed to building a diverse, inclusive workforce that reflects the communities we serve.
We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds—including Aboriginal and Torres Strait Islander peoples.Commitment to SafeguardingAt the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities.
We embed Safeguarding into everything that we do to make sure Children and Young People are kept safe at all times.
Safeguarding | The Y

📌 Customer Service Officer (Port Macquarie)
🏢 Ymca Nsw
📍 Port Macquarie