SM2 Consulting is partnering with a leading global provider of critical power, cooling and infrastructure solutions to appoint a
Key Account Director
for its strategic data centre clients.
This is a full-lifecycle role. You will own a portfolio of hyperscale, colocation and enterprise data centre customers from first engagement through contract, project delivery, operations and after-sales. You'll be the senior point of accountability for the client, and the person they call when it matters most.
What you'll be doing
Own and grow revenue, margin and share of wallet across a portfolio of strategic data centre accounts
Build and execute account plans aligned to client capacity roadmaps, new builds and expansion programmes
Lead complex, multi-site and framework negotiations, including pricing, commercial terms and long-term supply agreements
Develop relationships across the client organisation, from procurement and engineering to operations and C-suite
Operations & Delivery
Act as the single point of accountability from order intake through manufacturing, logistics, installation, commissioning and handover
Coordinate cross-functional teams (project management, engineering, supply chain, service) to deliver on time, on spec and on budget
Track delivery against milestones and proactively manage risks to programme schedules
Ensure service and maintenance contracts are aligned to client uptime and SLA requirements
Escalations & Client Advocacy
Serve as the senior escalation point for commercial, technical and delivery issues




Lead root-cause reviews and corrective action plans, and communicate transparently with client stakeholders
Represent the voice of the customer internally, influencing product, supply and service priorities
Governance & Reporting
Run Quarterly Business Reviews and executive-level account governance
Maintain accurate forecasting, pipeline and account health reporting
Identify upsell and cross-sell opportunities across the full product and service portfolio
What you'll bring
10+ years in sales, key account or programme management within data centres, critical power, cooling, electrical infrastructure or related capital equipment
Proven track record managing hyperscale, colocation or large enterprise data centre accounts
Experience across the full customer lifecycle, from pursuit and contract through delivery and service
Strong commercial acumen, with experience negotiating multi-million-dollar deals and framework agreements
Credibility with technical audiences; an engineering degree or technical background is highly regarded
Calm, decisive approach to escalations and the ability to lead without direct authority across matrixed teams
Willingness to travel regionally as required
Why this role
Front-line exposure to one of the fastest-growing sectors in the region, driven by AI and cloud capacity demand
Ownership of marquee accounts with real influence on strategy and delivery
A global organisation with robust investment in the APAC data centre market
Attractive base salary, performance incentives and benefits
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📌 Key Account Director (Sydney)
🏢 SM2 Consulting
📍 Sydney