IAG is expanding its team to advance speech analytics and conversational AI across voice and digital channels. You will design, optimise and govern NICE Nexidia analytics, craft AI-enabled insights, and drive improvements in customer journeys, compliance, and risk management within the contact centre.This role is based in Australia with multiple city options, and offers hybrid work arrangements. You will work hands-on with NICE Nexidia, CXone, and emerging AI tech, building models, prompts,