Who We Are

Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that varied from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

- Contour Education → academic performance in high school
- Contour MedPrep → entry into medical and dental schools
- Contour TestPrep → entry into selective and scholarship schools

Contour is built by students, for students.

What You'll Do

You'll own the highest-stakes relationships and raise how the whole team runs its book.

- Own the hardest book: Hold a segmented book weighted toward your highest-value or highest-risk families, and be the named contact they trust.
- Run the tough saves: Take the escalated save and renewal conversations, including the ones other reps couldn't turn around, and own the outcome.
- Drive outcomes: Own a success plan for every student in your book, track progress at each check-in, and act early if a student isn't getting the results they came for.
- Get ahead of risk: Watch for early warning signs across the wider book, not just your own, and flag patterns before they become a trend.
- Support the team: Share what's working in your save and renewal conversations, and help newer reps prepare for their harder calls.
- Grow the relationship: Source academic feedback, close the loop with families,



spot where more of Contour genuinely helps (an added subject, a sibling, MedPrep), and turn good experiences into referrals.

What You'll Bring

- Proven experience holding a book of relationships in success, account management, mentoring, or another high-touch role, including handling difficult retention conversations.
- Some experience coaching, mentoring or informally supporting more junior team members.
- Genuine energy for talking to students and families, seeing a check-in as the work, not a chore.
- Sharp instincts for reading early risk signals, in your own book and across the wider team's.
- Organised and proactive, with a track record of getting ahead of problems before they escalate.
- Warm, confident phone manner that makes a hard call feel personal, not scripted.
- Comfortable with HubSpot and AI tools.
- Understanding of Australian school systems across states and year levels (VCE, HSC, QCE), or a fast learner who can pick it up.
- Melbourne-based across our Glen Waverley and CBD campuses, with a hybrid working setup.

Why You'll Love It

- Own the relationships that matter most and see the direct impact of getting them right.
- Build real, lasting relationships with the families you support, not one-off transactions.
- Directly shape retention and student outcomes at a fast-growing company.
- Clear path for career development as Contour scales.
- Market-competitive salary plus hybrid flexibility, extra leave, EAP access, and lifestyle perks.

How To Apply

Apply now with your CV and a cover letter, then tell us more about yourself through a few quick questions.

Application Process

1. Submit your written application (CV and cover letter).
2. Shortlisted candidates will complete a behavioural and video interview assessment.
3. Final in-person interview.

This is a full-time role (38 hours per week) paying $75,000-$90,000 + super. Your roster is confirmed once you're hired and sits within our campus operating hours.

📌 Senior Customer Success Specialist (Glen Waverley)
🏢 Contour Education
📍 Glen Waverley