Job Description

What you'll be doing

You’ll be responsible for the ongoing management, support and improvement of our Microsoft Dynamics 365 CE and Power Platform ecosystem. This will include:

- Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
- Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
- Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
- Developing automated workflows across areas such as lead management, sales pipelines and customer service
- Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation




- Integrating Dynamics 365 CE with other business systems and third-party applications
- Developing test scripts and supporting UAT and smoke testing with end users
- Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps
- Creating automated workflows and business processes using Power Automate
- Managing Power Platform solutions across development, testing and production environments
- Maintaining documentation for system configurations, workflows and processes
- Monitoring platform performance and supporting continuous improvement across the workplace.

📌 MS Dynamics CRM Analyst (Sydney)
🏢 Cuscal
📍 Sydney