Job Description

A career that lets your passion shine:

As Rooms Division Manager, you will lead the end-to-end Rooms operation across Front Office, Guest Experience, Concierge, Housekeeping and Night operations. A highly visible senior leader, you will champion exceptional service, room quality and operational excellence while developing high-performing teams and ensuring every stage of the guest journey reflects the standards of Sofitel luxury.

In this role, you will:

- Lead the Rooms Division to deliver personalised luxury service, quality and consistency throughout every stage of the guest journey.
- Provide clear and team-oriented leadership across Front Office, Guest Experience, Concierge, Housekeeping and Night operations, creating one cohesive Rooms Division.
- Own and continuously develop the hotel's Rooms Quality Program, including room inspections, cross-functional audits, quality calibration and improvement initiatives.
- Maintain a visible presence throughout the hotel, overseeing VIP arrivals, special requests and complex guest situations with confidence, discretion and care.




- Champion Sofitel brand standards, guest recognition, personalisation, luxury language and effective service recovery.
- Lead the Rooms Division training strategy, developing leaders, department trainers and Heartists through structured coaching, capability development and ongoing learning.
- Manage the performance of external contractors and outsourced service partners, ensuring consistent luxury, quality, productivity, safety and service standards.
- Analyse guest sentiment, quality results, operational performance and Rooms Division KPIs to identify trends and translate insights into measurable improvement actions.
- Manage Rooms Division payroll, productivity, departmental expenditure and performance against budget and forecast while protecting the guest experience.
- Build succession capability and a strong culture of accountability, collaboration, belonging and continuous improvement across the Rooms Division.

📌 Rooms Division Manager (Broadbeach)
🏢 Sofitel
📍 Broadbeach