Airnorth has an exciting chance for a Customer Contact Consultant to join our team.

Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.

RESPONSIILITIES:

- Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
- Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
- Answering queries and processing bookings generated via our website;
- Ensuring reservations-related paperwork and queues are actioned accordingly;
- Processing of pre-paid excess baggage;
- Ensuring passengers are aware of schedule changes and delays.

SKILLS & EXPERIENCE:





- Excellent time management and communication skills
- High level of customer service delivery
- Data entry experience
- Willingness to work within a team environment
- Enthusiasm and confidence
- Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.

Why Join Airnorth?

- Exclusive Travel Perks – Discounted domestic and international airfares.
- Lifestyle Benefits – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
- Growth & Development – Be part of a team where you impact commercial success.

📌 Customer Contact Consultant (Darwin)
🏢 Airnorth
📍 Darwin