- Permanent Full-Time opportunity

- Opportunity to be part of Melbourne's growth and development through impactful investment projects.

- $101,498 - $114,243 (dependant on skills & experience) + 12% Superannuation

About the role

We are currently looking for a Business Concierge Officer to join our exciting Economic Development, International & Investment branch.

The Business Concierge team provides advice and support to businesses starting, operating or growing within the City of Melbourne, assisting them to navigate permit and regulatory requirements, understand property suitability and access relevant Council services, mentoring and business support programs.

Strong customer service skills and experience in account and relationship management within business environments are essential. Additionally, the candidate should have a solid understanding of the various factors influencing business decisions at every stage, from startup to expansion.

Bilingual and multilingual applicants are highly encouraged to apply.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and agile cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most key to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What your experience might look like

- Degree and/or equivalent qualification or experience in business, program management, communications or engagement, or other relevant experience.

- An understanding of and strong commitment to customer focused principles and systems and excellence in delivery of customer service.

- Understanding of economic and industry sectors highly desirable

- High level written, interpersonal and verbal communication skills,



including ability to communicate complex information in a clear and concise manner to a wide audience.

- Excellent relationship building and management skills and the ability to deal with a diverse range of stakeholders and managing expectations and needs.

- Excellent time management and prioritisation skills, with ability to juggle competing demands whilst being responsible for ensuring all matters are handled in a timely, qualified manner with stakeholders informed of progress as appropriate.

- Excellent problem-solving abilities, with a demonstrated capacity to think creatively, innovatively and strategically and conceptually to identify obstacles, consider multiple perspectives and distil complex information to create viable options that address future requirements.

Benefits of working with us

- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:

- Attach your updated resume (max three pages)

- Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.

- Respond to the following questions:

- Drawing on your experience working with businesses,



what emerging trends do you believe will have the greatest impact on the local business community, and how would you help businesses respond to them?

- This role requires engaging with a diverse range of businesses and stakeholders. How do you adapt your communication style to meet the needs of different audiences? Please provide an example.

- Business owners often require support navigating complex processes or accessing services. Provide an example of how you identified a customer’s needs and helped them find an effective solution.

- How do you think supporting individual businesses contributes to broader economic development outcomes for a city? Please provide examples of how a Business Concierge Officer can make a positive impact.

Submit your application no later than 11:45pm on Sunday, 1 November 2026.

A few important things to note – don’t miss out!

- Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.

- Apply early! Applications are actively being reviewed throughout the advertising period, and we may close this advertisement before the listed closing date if we receive a sufficient number of suitable applications. To ensure you have the opportunity to be considered, we recommend submitting your application as soon as possible.

- We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.

Need more info?

Refer to the position description below or contact Simon Kinniburgh – Team Leader Business Concierge, ***************@melbourne.vic.gov.au.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.

📌 Business Concierge Officer (Melbourne)
🏢 City Of Melbourne
📍 Melbourne