Job Info

Location: Mount Gravatt, QLD

Salary: >$100,000

Job Type: Permanent position | Full time position

Job Description

Worldly Migration About the Role: As Head of Quality, Risk and Compliance, you will plan, direct and coordinate the organisation’s quality assurance systems, certification activities and continuous improvement program. You will lead the quality function, maintain organisation-wide service standards and work closely with senior management and operational teams to support safe, consistent and compliant service delivery.

The role operates across the organisation’s diverse human-services environment, working with executive leadership, business-unit leaders, operational managers and employees to embed quality requirements into everyday service delivery. It provides executive-level oversight of regulatory compliance, enterprise risk, workplace health and safety, incident assurance and continuous improvement where these functions directly support organisational quality and service assurance. The position also oversees internal audits, external accreditation readiness, quality reporting, staff capability development and the implementation of corrective actions.

Tasks and Responsibilities: Plan, direct and coordinate the implementation and ongoing operation of the organisation’s quality assurance systems, compliance controls and certification processes. Lead the quality assurance function and oversee the development, implementation and maintenance of systems that support the quality and safety of organisational services. Establish, review and issue service standards, quality specifications, policies, procedures and work instructions across the organisation.

Liaise with senior management, operational leaders, technical personnel and frontline teams to maintain high-quality service outcomes and address quality concerns. Develop and manage a risk-based internal audit program covering service delivery, participant documentation, incident management, staff training, site compliance and operational controls. Coordinate the organisation’s preparation for external audits, accreditation assessments, certification activities and regulatory reviews.

Analyse audit findings, incidents, complaints,



service data and other quality indicators to identify non-conformances, systemic risks and opportunities for improvement. Direct root-cause investigations and oversee the development, implementation and verification of corrective and preventive actions. Monitor organisational quality performance and prepare reports for senior management on audit outcomes, compliance issues, emerging risks and improvement priorities.

Train, coach and support employees and managers to understand and consistently apply organisational quality standards, documentation requirements and compliance obligations. Maintain quality registers, audit records, corrective action plans, certification evidence and other records required to demonstrate organisational accountability and audit readiness. Lead and develop quality, compliance and assurance personnel, and coordinate quality-related responsibilities across business units.

Evaluate existing service-delivery practices and quality controls and lead improvement initiatives to strengthen operational systems, staff practices and governance arrangements. Train, coach and support managers and employees to understand and consistently apply quality standards, documentation requirements, incident processes and compliance obligations. Integrated WHS and Safety Assurance Responsibilities Oversee the development, implementation and continuous improvement of the organisation’s WHS management and assurance arrangements as part of the broader quality, risk and compliance framework.

Monitor WHS legislative obligations and coordinate risk assessments, workplace inspections, hazard and incident reporting, consultation, training and corrective-action processes. Review serious or recurring incidents, near misses and identified hazards to determine systemic causes,



control weaknesses and opportunities for prevention. Oversee WHS assurance reporting, inspection schedules, emergency preparedness records and verification of critical safety controls across organisational sites.

Support operational leaders to maintain safe systems of work and ensure WHS evidence remains accurate, current and audit ready. Qualifications and Work Experience Required: A relevant bachelor’s degree in business, quality management, governance, risk and compliance, information technology, health administration, human services or a related discipline, together with relevant professional training in governance, risk management, compliance, auditing or quality assurance.

A qualification or professional training in governance, risk management, compliance, auditing or quality assurance. At least three years of relevant experience in organisational quality assurance, compliance, governance, operational risk or a comparable management role. Demonstrated experience developing and maintaining organisation-wide quality systems, policies and operational standards.

Experience planning and conducting audits, managing accreditation or certification activities and overseeing corrective actions. Strong analytical skills and experience using organisational data to monitor quality performance, compliance and operational risks. Demonstrated ability to advise and train employees, collaborate with operational stakeholders and report effectively to senior management.

Solid written communication, documentation and organisational skills. A relevant master’s degree is desirable, particularly in governance, risk management, compliance, quality assurance, business, information technology, cybersecurity or a related discipline. Working knowledge of Australian WHS duties, risk-management principles, incident management, workplace inspections and corrective-action processes.

Desirable Postgraduate qualifications in governance, risk management, compliance, quality assurance, business, information technology, cybersecurity or a related discipline, or willingness to obtain them. Formal qu... Read more: https://workinitiatives.com.au/job/details?

id=6560019

📌 Head of Quality, Risk and Compliance – Mount Gravatt QLD
🏢 Sociable Tech
📍 Mount Gravatt