Application Support Specialist – Level 2

Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Support

About the Opportunity

We are seeking a capable and motivated Level 2 Application Support Specialist to assist with the ongoing support, administration and maintenance of enterprise applications within a complex, secure government ICT environment.

This prospect will suit an ICT professional with strong troubleshooting skills, a broad understanding of application and systems support, and experience working within structured IT service management environments.

You will work across a diverse application environment, supporting both Commercial Off-The-Shelf (COTS) and bespoke applications to ensure system reliability, service continuity and positive client outcomes.

Key Responsibilities

- Provide Level 2 technical support for enterprise business applications and associated ICT systems.
- Investigate, troubleshoot and resolve application incidents and technical issues.
- Support application administration, configuration, maintenance and routine operational activities.
- Assist with the diagnosis of application, database, operating system and integration issues.
- Contribute to incident, problem, change and service request management activities.
- Escalate complex technical issues and collaborate with specialist support teams as required.
- Maintain support documentation, knowledge articles and technical records.
- Assist with monitoring application performance,



reliability and service availability.
- Identify opportunities to improve support processes, efficiency and application performance.

About You

The ideal candidate will demonstrate:

- Experience providing Level 2 application support, systems administration or technical ICT support.
- Sound knowledge of enterprise application environments and troubleshooting practices.
- Ability to investigate and resolve technical incidents effectively.
- Familiarity with ITIL-aligned service management processes.
- Strong communication skills and a customer-focused approach to technical support.
- Ability to work collaboratively with technical teams and business stakeholders.

Exposure to one or more of the following technologies would be advantageous:

- Windows operating systems and server environments.
- Microsoft SharePoint (on-premises).
- Java-based applications.
- Microsoft .NET applications.
- Apache Cassandra databases.
- Blue Prism applications and automation platforms.

Experience supporting ICT services in secure government or regulated environments will be highly regarded.

An active NV2 Australian Government security clearance is a must.

How to Apply

If you are an application support professional with strong troubleshooting skills and an interest in supporting complex ICT environments, we encourage you to apply.

Please submit your current CV outlining your application support experience, technical competencies and current security clearance level.

📌 Application Support Level 2 (Canberra)
🏢 Booka Consulting
📍 Canberra