About AJL Heavy Equipment

AJL Heavy Equipment is a proudly Tasmanian-owned and operated business with a strong presence across Burnie, Devonport, Launceston, Hobart and Melbourne. We have built a reputation as a trusted provider of maintenance, repair and support services across the heavy equipment, road transport, marine and stevedoring industries.

We have a commitment to delivering exceptional service, technical expertise and providing practical solutions and we work closely with our customers to keep their operations running safely, efficiently and with minimal downtime.

We are currently seeking an experienced and customer-focused Service Advisor to join our Burnie team. This is an excellent opportunity for a motivated professional to play a key role within our operations, supporting workshop performance, strengthening customer relationships and contributing to the continued success of the business.

About the Role

As the Service Advisor, you will be the primary point of contact between customers and the workshop, overseeing the service process from initial booking through to completion and invoicing.

Working closely with the Workshop Manager and wider team, you will manage customer communications, monitor job progress and ensure repair orders are administered and costed accurately. This is a highly visible position that requires strong organisational skills, attention to detail and a commitment to delivering outstanding customer service.

The role is ideally suited to someone who thrives in a fast-paced workshop environment and enjoys balancing customer engagement, operational coordination and administrative responsibilities. We are seeking a professional who takes ownership, demonstrates initiative and can confidently manage competing priorities while maintaining a strong customer focus.

Key Responsibilities

- Act as the primary point of contact between customers and the workshop.





- Coordinate workshop bookings and manage service schedules to optimise workflow and productivity.

- Allocate work and resources to technicians in consultation with the Workshop Manager.

- Monitor job progress and provide customers with timely and accurate updates.

- Open, manage, cost and close repair orders accurately and efficiently.

- Prepare quotations and provide customers with service recommendations where appropriate.

- Liaise with the Parts Department to ensure efficient completion of repairs and maintenance activities.

- Raise purchase orders and coordinate sublet and external repair requirements.

- Manage invoicing, job costing and associated administrative processes.

- Maintain accurate customer, vehicle and service records.

- Resolve customer enquiries and concerns in a professional and timely manner.

- Identify opportunities to enhance customer service and support ongoing business development.

- Contribute to a safe, organised and professional workshop environment.

- Work collaboratively with colleagues to ensure the productive delivery of workshop operations.

About You

The ideal candidate will possess:

- A minimum of 4 years' experience in a Service Advisor, Service Coordinator, Workshop Controller, Fleet Controller or similar role.

- Previous experience within the road transport, heavy vehicles, trucking, fleet maintenance or related industry.

- A strong understanding of workshop operations, service processes, and customer service delivery.

- Sound mechanical understanding,



with the ability to recognise mechanical jargon and confidently communicate technical information to customers in a way they can understand.

- Demonstrated experience managing workshop schedules, customer liaison, and repair orders.

- Strong knowledge of job costing, quotations, and invoicing processes.

- Excellent written and verbal communication skills, with the ability to build robust customer relationships.

- Strong organisational and time management skills, with the ability to effectively manage multiple priorities.

- High-level administrative and computer skills.

- The ability to work collaboratively within a team environment while taking ownership of responsibilities and outcomes.

- A professional, proactive and solutions-focused approach to customer service.

While industry experience and service advisory expertise are strongly preferred, we recognise that every candidate brings a unique combination of skills and experience. Training can be provided in specific aspects of the role for the right individual who demonstrates the right attitude, aptitude and commitment to success.

What's on Offer

- Attractive remuneration package between $90,000- $110,000 dependant on the applicant.

- Stable, full-time employment with an established business.

- Opportunity to work within a respected transport industry operation.

- Supportive leadership team and collaborative workplace culture.

- Ongoing training and development opportunities.

- Immediate start available for the right candidate.

If you are an experienced Service Advisor seeking a senior opportunity where your expertise, initiative and customer focus will be valued, we encourage you to apply. Apply now via the advert or alternatively reach out to Logan for a confidential discussion on the finer details 04•• ••• 157.

Please note, only shortlisted applicants will be contacted.

📌 Service Advisor (Burnie)
🏢 Ajl Heavy Equipment
📍 Burnie