Location: Canberra ACT or Melbourne VIC
Security Clearance: NV2
Opportunity: Government ICT Application Sustainment
About the Opportunity
We are seeking an experienced Senior Application Support Specialist (Level 3) to provide specialist technical expertise in the support, administration and sustainment of enterprise applications within a secure Australian Government ICT environment.
This role will suit a technically capable professional with experience supporting both Commercial Off-The-Shelf (COTS) and bespoke applications, diagnosing complex technical issues and working across multiple technology platforms.
The successful candidate will bring strong problem-solving skills, broad application and systems knowledge, and the ability to collaborate effectively with technical teams and business stakeholders.
Key Responsibilities
- Provide advanced technical application support and sustainment services across enterprise ICT environments.
- Diagnose, investigate and resolve complex application, integration and systems issues.
- Support the administration, configuration, maintenance and performance of COTS and bespoke applications.
- Work across applications, operating systems, databases and integration technologies.
- Contribute specialist expertise to incident, problem, change, risk and security management processes.
- Collaborate with infrastructure teams, application owners and technical stakeholders to maintain service reliability.
- Assist with root cause analysis, technical troubleshooting and the resolution of recurring issues.
- Identify and recommend continual service improvement (CSI), automation and innovation opportunities.
- Provide technical guidance and knowledge sharing to support effective application sustainment.
About You
We are looking for candidates who can demonstrate:
- Strong experience in Level 3 application support, application sustainment or enterprise systems administration.
- Proven ability to troubleshoot and resolve complex technical issues.
- Experience supporting enterprise applications in multi-technology environments.
- Robust analytical skills and the ability to work independently on complex technical problems.
- Well-developed communication and stakeholder engagement capabilities.
- Experience working within structured ICT service management environments.
Experience in one or more of the following technologies will be highly regarded:
- Windows operating systems and server environments.
- Microsoft SharePoint (on-premises).
- Java-based applications.
- Microsoft .NET applications.
- Apache Cassandra database administration.
- Blue Prism application support and sustainment.
Previous experience in secure government or similarly regulated environments will be highly regarded.
An active NV2 Australian Government security clearance is a must.
How to Apply
If you are an experienced application support specialist looking to contribute your technical expertise to complex enterprise ICT services, we encourage you to apply.
Please submit your current CV highlighting your relevant technical capabilities, application support experience and security clearance level.