Care 24-7 provides the highest quality 24/7 Emergency Care in Australia with a continual focus on excellence. We pride ourselves on providing health care services to our local communities in a caring environment within high standard Emergency Departments. The Buderim Private Emergency Centre is staffed by highly trained and experienced emergency physicians and a team of qualified emergency nurses. We provide minimal wait times for presenting patients and have direct access to a wide range of tests, specialists and treatments. The Buderim Private Emergency Centre is the only 24/7 Private Emergency Department on the Sunshine Coast.
About the role
This position reports to the Business Manager and is responsible for providing excellent customer service, clerical accuracy and efficiency within the Emergency Centre and assists in achieving the goals of the Emergency Centre and the broader hospital. As an experienced Medical Receptionist or Customer Service professional, you will have a proven ability to work with empathy, a diverse range of people, display a courteous/polite manner and express a genuine willingness to help patients, staff, Queensland Ambulance Service members, relatives and the general public. You will be the first point of contact for all patients and other health professionals so a high level of maturity is required.
We are recruiting for a casual for 1-2 shifts a week including morning (7am-3pm) mid(11am-7pm) evening (3pm-11pm) and overnight ( 11pm - 7am) shifts. You will also be required to cover team sick leave and annual leave.
Key responsibilities
- Monitor telephone calls and attend to all visitor enquiries and where appropriate refer them to professional staff and other relevant departments
- Coordinate, collect and distribute case notes, reports, faxes and other relevant information for the department and hospital
- Supply, coordinate and monitor the complete administrative service to the emergency centre and the hospital in general
- Collect relevant data, pre-empt and correct any variables or idiosyncrasies that may occur so that integrity and confidentiality is ensured
- Ensure the effective day to day operation of the reception area by maintaining available and operational administrative resources
- Update information on patient management into MedTech
- Manage patient billing and accounts accurately and consistently
- Accurately bill patients for the services as noted by the doctors
- Provide explanation of the Informed Financial Consent and billing policies
- Process credit card and EFTPOS payments
About you
- Well-developed clerical skills integrated with highly developed interpersonal skills
- Demonstrated computer literacy with accurate and proficient keyboard skills
- High level of competency in MS Word and Outlook
- Preferably you will have experience using a computerised patient management system
- Preferably you will have a sound working knowledge of medical terminology
- Ability to plan and establish work priorities with a high level of attention to detail
- Maintain patient and doctor confidentiality
- Effective telephone and communication skills
- Preferably you will have experience with Medtech and/or Cerner software systems
- Availability over all seven days of the week for a 24-hour roster day, evening and overnight shifts for short notice sick leave along with some flexibility to cover staff annual leave.
📌 Administration Officer - Buderim Private Emergency Centre
🏢 The Engaged Space
📍 Buderim
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