Talent International is currently recruiting multiple Customer Service Agent to work for the NSW Government, based in Parramatta.
This position is a 6-month contract with a view to be extended, and the role pays $* per hour + Super.7.5 hours a day / 37.5 hours a weekFlexible/Hybrid working options availableAbout the RoleThe program delivers crisis payments and energy support worth millions of dollars annually.In this role, you will:Assess customer eligibility for government assistance programsCommunicate with customers via phone and emailLiaise with energy retailers to coordinate support for customersProvide transparent, accurate and empathetic customer serviceWork within established frameworks to make eligibility decisionsMeet KPIs in a quick-paced, high-volume environmentAbout YouWe are looking for candidates who have:Experience in high-volume contact centre or customer service environmentsStrong communication skills (written and verbal)Ability to quickly learn and apply complex informationA proactive, adaptable and can-do attitudeHigh attention to detail and integrity in decision-makingConfidence working with vulnerable or distressed customers
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📌 Customer Service Agent Sydney
🏢 Talent
📍 Sydney