We are seeking meticulous APS4 Case Officers to join a critical operational team delivering high volume identity and travel document verification to join their team on an initial contract until 30th June .
You will review complex documentation, assess supporting evidence against legislative frameworks, identify discrepancies, and make accurate compliance decisions.
Operating in a fast-paced workplace, you will handle time-sensitive cases with strict confidentiality and provide explicit service across written, telephone, and face-to-face channels.The Environment & System FrameworkYou will work on site in Brisbane CBD, utilizing secure government databases, case management platforms, and document verification systems.
Operating under the Australian Passports Act and strict privacy guidelines,



you will be fully supported with comprehensive onboarding and system training.What You Will BringProven experience in high volume processing, document verification, or case managementStrong attention to detail with an eye for detecting errors or inconsistenciesDemonstrated customer service capability across multiple channelsSound decision-making skills within structured legislative or policy frameworksMicrosoft Office proficiency and quick adoption of complex secure systemsAustralian Citizenship (mandatory for Baseline Security clearance processing)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the advantage of all.
We actively encourage applications from any background.
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📌 Passport Case Officer Brisbane
🏢 Randstad - Business Support
📍 Brisbane