Application Support Specialist - SQL & Integrations
PawsApp, part of VetXtend, is a fast-growing veterinary technology business supporting over 1,100 veterinary practices across Australia and New Zealand. We develop innovative software solutions that help veterinary practices improve efficiency, streamline operations and deliver better client experiences.
About the role
This is an exciting opportunity for someone who enjoys investigating technical challenges, solving problems and working with customers. You will play a key role in ensuring our software platform and third-party integrations operate smoothly, helping veterinary practices get the most out of our technology. Working closely with our customer operations, onboarding and development teams, you will investigate technical issues, troubleshoot database and integration problems, and help improve the overall reliability of our platform.
Key responsibilities
- Investigating and resolving software, database and integration issues
- Using SQL queries to analyse data, troubleshoot problems and identify discrepancies
- Managing technical support tickets and escalating complex issues to developers
- Supporting the technical onboarding and configuration of new veterinary practices
- Troubleshooting integrations with veterinary Practice Management Information Systems (PIMS) and third-party software
- Providing clear, professional technical assistance to customers
- Working with internal teams and external software providers to resolve technical issues
- Identifying recurring problems and recommending improvements
- Maintaining technical documentation and contributing to better support processes
About you
- Minimum 2 years' experience in application support, technical support or software troubleshooting
- Solid SQL skills, including writing queries, joining tables and investigating data issues
- Excellent analytical and problem-solving abilities
- Strong communication skills and a customer-focused approach
- Ability to investigate technical issues independently and manage multiple priorities
- Experience working with ticketing systems and technical escalations
- Experience troubleshooting APIs and software integrations
- Experience with SaaS platforms or cloud-based applications
- Familiarity with application logs and debugging tools
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📌 Application Support Specialist – SQL & Integrations (City of Gold Coast)
🏢 Your PetPA Pharmacy
📍 City of Gold Coast
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