This is a fantastic chance to join a trusted leader in the healthcare industry and build a rewarding career in a highly customer-centric environment! Reporting into our Sigma Customer Service Team Lead's, you will play a key role in delivering exceptional service to our pharmacy partners. You will be the first point of contact for customer enquiries, providing timely, accurate and professional support while building robust relationships with both internal and external stakeholders.
Your day-to-day responsibilities will include handling customer enquiries with a focus on one-call resolution, maintaining accurate records using our CRM system (Genesys), and escalating issues appropriately in line with company policy. You will collaborate closely with internal teams such as Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT to ensure seamless customer outcomes and promote end-to-end customer solutions.
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📌 Call Centre Operator (VIC) (Melbourne)
🏢 MyChemist Retail Group
📍 Melbourne
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