Relationships Australia VIC – Shepparton VIC

This is an exciting opportunity for a motivated, experienced Client Services Officer to join RAV at our Shepparton centre.

Thisis an exciting prospect for a motivated, experienced Client Services Officerto join Relationships Australia Victoria (RAV) at our Shepparton centre.

About us

RelationshipsAustralia Victoria (RAV) is a community-based, not-for-profit organisation withno religious affiliations. Our vision is for positive, respectful, safe andfulfilling relationships for all Australians. For more than 75 years, we havebeen delivering high-quality family and relationship support services, and wenow support more than 20,000 clients every year. We have over 400 dedicatedemployees working from 21 centres across metropolitan Melbourne and regionalVictoria.

About the role

Reporting to the Centre Manager Shepparton, your key responsibilitiesinclude supporting the centre management and staff, as well as enabling theCentre to provide high-quality service to clients. You will provide a welcomingfirst point of contact to walk-in clients, directing incoming phone enquiriesabout our services and responding to emails in a helpful manner. You will alsobe responsible for ensuring efficient coordination, booking, data entry andprocessing of all appointments and undertaking basic assessment of clientservice needs as required.

These roles are based at ourShepparton centre, on a part-time fixed term (0.4 FTE) role until October 2027,



with a weekly evening shift. The base salary range for this role is $79,377- $81,616 (pro-rata) per annum.

About you

- OfficeAdministration certificate and/or previous experience in a similaradministration capacity.
- Competentin Microsoft Office suite and ability to pick up new programs and businesssystems with ease.
- Experiencedin answering high volume inbound calls and delivering high-quality customerservice.
- High level of confidentiality to ensure clientpersonal and financial information is maintained along with proven capacity tosustain attention and work effectively despite competing demands ordisruptions.

We provide

- Attractive salary including salary packaging andgenerous leave benefits
- Professional development and Career progressionopportunities.
- Generous leave entitlements and Christmas/New Yearleave.

Applications close Monday 26 October2026

RAV iscommitted to developing an inclusive and diverse workforce. We encourageapplications from First Nations peoples, people from under-representedculturally and linguistically diverse backgrounds, people from lesbian, gay,bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, andpeople living with disability. We are committed to the safety of our clientsand staff and promote a child-safe work environment. We recognise the lifelong impactsof childhood trauma and recognise those who had children taken away from them.

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📌 Client Services Officer (Shepparton)
🏢 Relationships Australia VIC
📍 Shepparton