T2 Tea, Melbourne-based, seeks a Customer Care Manager to lead and evolve our customer experience across stores, online, Tea Society, Sipscription and wholesale partners. You’ll manage a small team from our Melbourne Support Office, implementing AI-driven automation and ensuring consistent, on-brand service globally.
You’ll partner with Product, Buying, Supply Chain, Marketing, Retail and Wholesale to convert insights into tangible improvements and growth. A genuine tea passion is a plus.
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📌 Multi-Channel Customer Care & AI Lead (Collingwood)
🏢 T2 Tea
📍 Collingwood
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