Platform Operations and Delivery Coordinator

Work in a modern office building in Melbourne’s CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport. Hybrid working arrangements – a mix of work-from-home and office days.

Salary: $110,000 + 12% superannuation

- Access to benefits including salary packaging, purchase leave, discounted RMIT childcare services, subsidised gym membership, and an Employee Assistance Program (EAP)
- Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination

As the Platform Operations and Delivery Coordinator, you’ll play a key role in ensuring the reliable day-to-day operation and ongoing improvements of Informit’s digital platform.

Working closely with the Head of Platform, internal teams and external technology partners, you’ll coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements. Additionally you’ll support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues. A key part of the role is building strong relationships with vendors and stakeholders, maintaining effective operational processes and documentation, and identifying opportunities to improve the reliability, quality and customer experience of the platform.

Responsibilities

- Coordinate business requirements, testing, release activities, operational monitoring, incident management, content loading and service improvements
- Support complex customer onboarding and troubleshooting, working across teams to resolve platform, content, access and integration issues
- Build robust relationships with vendors and stakeholders
- Maintain effective operational processes and documentation




- Identify opportunities to improve the reliability, quality and customer experience of the platform

Qualifications and Experience

- Experience coordinating technology, platform or digital service operations, including incident management, testing, releases or service improvement
- Strong stakeholder management skills and the ability to build effective relationships with internal teams, vendors and external partners
- Excellent communication and negotiation skills, with the confidence to explain technical issues and requirements to a range of audiences
- Strong project and change management capability, with the ability to balance time, cost, quality and business outcomes
- Advanced digital and technology literacy, with the ability to navigate complex systems and interpret technical information
- A proactive and solutions-focused approach, with the ability to work independently, manage competing priorities and know when to elevate issues
- A commitment to continuous improvement and identifying ways to strengthen operational processes, service quality and customer experience
- Relevant tertiary qualifications in Information Technology, Information Management, Publishing or a related discipline
- Experience working with digital products or platforms, particularly within the information services or publishing sectors, will be highly regarded

Equal Opportunity Employer

We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.

As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs.

We are a Circle Back Initiative Employer – we commit to responding to every applicant.

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