Make quality more than a compliance requirement. Make it something that genuinely improves people's lives.

At Garden Village, quality isn't just about meeting standards, managing risk or preparing for audits. It's about ensuring the people who trust us with their care receive the dignity, safety and quality of life they deserve.

We're looking for an experienced and forward-thinking Quality Manager who can strengthen our quality systems, develop and influence our enterprise assurance, and help build a culture where continuous improvement is part of everything we do.

This is an opportunity to make a real impact in a well-established, community-focused organisation at an important time for the aged care sector.

Why join Garden Village?

For almost 50 years, Garden Village has been part of the Port Macquarie community, supporting older Australians through residential aged care, retirement living and community services / support at home.

We're proud of our history, but equally focused on the future.

What makes this opportunity worth exploring?

- Make a genuine impact – Help shape quality and continuous improvement across our services.

- Have a voice at the leadership table – Work closely with our Chief Risk Officer, Executive Team and operational leaders.

- Influence meaningful change – Strengthen systems, support leaders and drive sustainable improvements.

- Be part of something local – Join a respected community-based organisation with almost 50 years of history.

- Enjoy valuable benefits – Competitive remuneration plus access to up to $17,000 in salary packaging.

The opportunity

Reporting to the Chief Risk Officer, you'll play a key role in strengthening quality governance, assurance and continuous improvement across Garden Village.

You'll provide independent oversight and advice, working alongside operational and clinical leaders to ensure our quality framework and processes are practical,



effective and focused on better outcomes for residents and clients.

Your key responsibilities will include:

- Leading our Quality Assurance Strategy and annual assurance program.

- Strengthening quality frameworks aligned with the Strengthened Aged Care Quality Standards.

- Overseeing internal audits, regulatory readiness and continuous improvement.

- Identifying emerging risks and improvement opportunities through incidents, complaints, feedback and quality data.

- Translating regulatory requirements into practical processes and systems.

- Providing meaningful insights and reporting to executive leadership and governance committees.

- Leading and supporting our Quality Coordinator.

About you

You're someone who believes quality management is about more than policies, registers and audits.

You understand that great outcomes come from strong relationships, practical systems and a genuine commitment to getting things right.

You'll bring:

- Experience in quality, risk, compliance and governance within aged care, healthcare, disability or another regulated human services environment.

- Strong knowledge of aged care quality standards and regulatory requirements.

- Experience managing audits, quality frameworks and continuous improvement systems.

- Robust analytical, communication and stakeholder engagement skills.

- The confidence to influence leaders, challenge constructively and drive positive change.

- A relevant tertiary qualification (clinical qualifications desirable).

Experience in clinical governance and residential or community aged care would be highly regarded.

Ready to make a difference?

If you're an experienced quality professional looking for an opportunity where your expertise will be valued, your ideas will be heard and your work will have genuine purpose, we'd love to hear from you.

Join Garden Village and help us continue building a culture of quality, safety and continuous improvement.

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📌 Quality Manager – Aged Care (Port Macquarie)
🏢 Garden Village Port Macquarie
📍 Port Macquarie