Customer Care Coordinator

4121 Holland Park Mayday Recruitment

Posted 4 days ago

Job Description

MAYDAY Recruitment is proud to be partnering with one of Australia’s largest funeral service providers to recruit a compassionate and professional Customer Care Specialist to join their growing contact centre team based in Holland Park.

This is a unique opportunity to work in a meaningful service-driven role where empathy, care, and professionalism are at the heart of every interaction. As the first point of contact for families during difficult times, you will provide reassurance, guidance, and support while coordinating important next steps with sensitivity and attention to detail.

Working within a collaborative and supportive environment, you will play a pivotal role in ensuring families feel cared for from the very first call.

What you’ll be doing:

- Managing inbound first calls with empathy and professionalism
- Supporting families through sensitive conversations with care and patience
- Coordinating services and liaising with internal teams to ensure smooth processes
- Accurately recording information and maintaining detailed records
- Guiding families through next steps and providing reassurance throughout the process
- Contributing to a positive and supportive team culture focused on continuous improvement

What we’re looking for:

- A compassionate and mature-minded approach
- Strong communication and active listening skills
- Ability to remain calm and professional in emotionally sensitive situations
- Excellent attention to detail and organisational skills
- Experience in customer service, contact centres, healthcare, community services, or other people-focused industries highly regarded
- A team-focused attitude with a willingness to learn and grow

What’s on offer:

- Monday to Friday roster | 9am – 5pm
- Work with a respected and established organisation
- Comprehensive training and ongoing support provided




- Meaningful role where you can genuinely make a difference to families during difficult times

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Bloom Hearing Specialists | Rockhampton Clinic
Full Time | Monday to Friday, 8.30am to 4.30pm

Help People Hear Better. Make Every Customer Interaction Count.

At Bloom Hearing Specialists , we believe better hearing leads to better lives. As part of a customer‑centric organisation with an industry‑leading Net Promoter Score (NPS), you'll play a vital role in creating exceptional experiences for our customers while supporting our audiologists in delivering life‑changing hearing solutions.

About the Role

As a Customer Care Coordinator , you will be the welcoming face and voice of our Rockhampton Clinic. You'll work closely with customers, audiologists, and the wider team to ensure every interaction is professional, efficient, and positive.

Your responsibilities will include:

Engaging with customers via phone, email, and face‑to‑face interactions, responding to enquiries and providing tailored information about our services and products.





Scheduling appointments for hearing assessments and consultations with our audiologists.

Guiding customers through our range of hearing devices and accessories.

Resolving customer concerns and delivering outstanding service experiences.

Supporting local marketing initiatives to promote clinic services within the community.

Performing minor hearing aid repairs (full training provided).

Providing administrative support and maintaining accurate customer records.

What We're Looking For

We're seeking a customer‑focused professional who enjoys helping others and takes pride in delivering exceptional service.

To be successful, you will have:

A minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar setting.

Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.

Excellent attention to detail and solid administrative skills.

Strong communication and interpersonal abilities.

A collaborative, positive attitude with the ability to work independently when required.

Eligibility Requirement:
Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand.

Why Join Bloom Hearing Specialists?

At Bloom, we invest in our people and provide an environment where you can grow your career while making a meaningful difference in the lives of others.

Competitive remuneration package

Ongoing training and professional development to support career growth and progression

Clinic incentive opportunities available throughout the year

Hearing aid benefits for employees, their family, and friends

Free access to our Employee Assistance Program (EAP)

Be part of an organisation with an industry‑leading NPS score, where customer care is at the heart of everything we

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📌 Customer Care Coordinator (Brisbane)
🏢 Mayday Recruitment Group
📍 Brisbane