At Best Practice Software, our vision is communities connected with care. We’re achieving this through our missionto build a culture people love, where:

- we value customers,
- we work together for success,
- we are accountable for our actions,
- we innovate for the future, and
- we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team inBrisbane or Bundaberg, Queensland.

At Best Practice Software, we build the products that help Australasia's primary healthcare community deliver better care. As a Technical Product Manager, you'll be the bridge between government and industry technical requirements, third-party partners, and the product design team, turning complex specifications into workflows our customers love.

You’ll sit within our Technical Partnerships stream, reporting to the Technical Partnerships Leader, and take ownership of a backlog shaped by real regulatory change and partner integration needs, with real influence over how we prioritise and deliver against it. If you’re as energised by an API spec as you are by a customer interview, this role is built for you.

We’re looking for an experienced Technical Product Manager with the skills and experience outlined in this advert. Internally, this role is known as Product Owner.

What you will do

- Translate complex technical requirements — API specifications, data standards and integration architecture — from government and industry partners into transparent product design specs and workflows our delivery teams can build from.
- Plan and drive delivery of third-party integrations, working closely with the Product Design team and Architecture to shape technically sound solutions.
- Analyse the market and gather feedback from government,



industry and the primary healthcare space to shape our roadmap for APIs and third-party integrations.
- Keep a close eye on industry changes that may impact our current and future product roadmaps, including updates to third-party components embedded in our software.
- Collaborate closely with the product design, architecture and product delivery to build software users love — and workflows that make sense end-to-end.
- Optimise our workflows and improve the user experience across our product suite.
- Manage stakeholders with clarity — setting expectations, agreeing objectives, and building relationships that last.
- Represent Best Practice Software at industry events, conferences and partner forums, sharing insights and taking part in co-design.
- Discover, distil and distribute the technical details that matter — turning noise into a backlog people trust.

What you will bring

- 3+ years' experience as a Product Owner or Product Manager, Technical Analyst or Business Analyst working directly with APIs, integrations or technical specifications on technology-centric projects.
- Comfortable reading API and data specifications, integration architecture and technical documentation — and confident translating these into clear user stories, acceptance criteria and customer workflows.
- Working knowledge of REST APIs and healthcare data standards such as FHIR.
- Degree or equivalent experience in Computer Science, Software Engineering, Information Systems or a related technical discipline.
- High-order written and verbal communication, reasoning, judgement,



and strategic and analytical thinking.
- Ability to identify opportunities, risks, problems, inefficiencies and inconsistencies — and propose solutions that drive demonstrable improvement.
- Confidence working with the backlog, documentation and diagramming tools used in modern product delivery.
- A genuine passion for making our customers' product experience as amazing as possible.
- An "open book" approach — happy to share your knowledge and ideas to help grow our customers and our teams.

Nice to have:

- Exposure to Microsoft SQL, or comfortable querying data to support investigation and decision-making.
- Experience in medical software or e-health technology.
- Knowledge of the Australasian healthcare community and its unique challenges.
- Experience designing or owning software used in a clinical or other safety-critical setting.
- Familiarity with quality management and continual improvement principles.

Why Best Practice Software

We're a values-led business. We look for people who are honest, curious and team-first, and we invest in helping them grow. Our hybrid model keeps you connected with the team, and you'll be part of a business that shaping the future of healthcare technology in Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and a sense of belonging.

Your new career starts here.

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📌 Technical Product Manager (Brisbane)
🏢 Best Practice Software
📍 Brisbane