Chandler Macleod is currently seeking motivated and resilient Service Officers/ Contact Center Officersto join our client’s team in a meaningful role where your work creates real impact for the community inPerth. This is an office-based role.

About the Role:

As a Service Officer, you will be the first point of contact for customers, delivering high-quality service while managing sensitive, complex or emotionally charged enquiries. Success in this role requires empathy, sound judgement, and the ability to thrive in a quick-paced, evolving environment.

Key Skills & Experience

- Exceptional attention to detail, with strong written and verbal communication skills
- Ability to problem-solve and make sound, evidence-based decisions
- Resilience, adaptability, and effective self-management in high-volume environments
- Demonstrated empathy and capability in managing sensitive, escalated or complex conversations
- Strong research, analysis, and decision‑making skills supported by subject matter knowledge
- Experience applying legislation, policies and procedures in a professional setting
- Ability to manage complex calls and adapt quickly to change
- Experience working with Aboriginal and Torres Strait Islander peoples, communities or service providers, demonstrating cultural competency and an understanding of historical and contemporary issues

Desirable Qualifications & Experience

- Previous experience in customer service or administrative roles
- Background in mental health, physical health, emotional wellbeing, aged care or community care (in an administrative capacity)




- Experience in roles involving phone-based customer contact (call centre or equivalent), including both inbound and outbound calls

Our Ideal Candidate

Someone who:
- Communicates with confidence and clarity, both verbally and in writing
- Understands and applies trauma-informed principles to deliver high-quality support
- Can effectively interpret and apply legislation, policy and information management guidelines
- Demonstrates accuracy and attention to detail in processing and recording information
- Thrives in a complex, high-workload environment with changing priorities
- Applies critical thinking and maintains a solution-focused approach to problem-solving

Highly Regarded:

- Experience working within a government, regulatory or service delivery environment.
- Experience engaging with Aboriginal and Torres Strait Islander peoples, communities and service providers.
- Understanding of cultural competency and contemporary issues affecting Aboriginal and Torres Strait Islander peoples.

Eligibility:

To be considered for this opportunity, applicants must:

- Be an Australian Citizen.
- Be able to obtain and maintain any required security clearances.
- Declare any actual, perceived or potential conflicts of interest throughout the recruitment and employment process.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

#J-18808-Ljbffr

📌 Redress Support Officer - WA (Canberra)
🏢 Chandler Macleod Group
📍 Canberra