Pepper Money in Sydney is seeking a Team Leader, Customer Resolutions to lead a team handling customer complaints, disputes and complex matters, delivering fair outcomes while ensuring regulatory obligations and service standards are met.
You will coach, mentor and develop people, manage workflow and priorities, build strong stakeholder relationships, and drive continuous improvement to support Pepper's customer-focused culture in a hybrid working setting.
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📌 Customer Resolutions Team Lead - Hybrid Role (Sydney)
🏢 Pepper Group
📍 Sydney
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