About us

Black Rock Travel is an award winning, highly regarded boutique family owned travel agency situated in Bayside Melbourne. We are a proud member of Alatus, an exclusive collection of independent travel management companies. Backed by the power of Helloworld Travel, a leading national Australian-based travel-distribution and retail network. Our close team of highly trained creative professionals, love travel and thrive on exploring new and exciting destinations for our clients and ourselves! We specialise in the creation of thoughtfully crafted end-to-end travel arrangements, including detailed day to day leisure itineraries. This is a fantastic opportunity to come and join our welcoming team, in a dynamic position offering scope for growth and professional development within a relaxed and friendly office environment.

About the role

We’re seeking an enthusiastic Entry-Level Creative Travel Consultant to join our Black Rock office on a full-time basis. This is an exciting opportunity for someone with a passion for travel, a commitment to exceptional service, and a talent for creating memorable holidays for our established, discerning clientele. You’ll bring outstanding attention to detail, strong customer service skills, and a genuine interest in social media and digital engagement across domestic, international, corporate,



and specialised group travel. Working alongside experienced consultants, you’ll help design bespoke itineraries, build lasting client relationships, and bring fresh ideas to our creative team.

Your responsibilities

Providing destination and product knowledge to clients

Creating detailed leisure itineraries for new and existing clients

Booking domestic and international travel from a variety of wholesale products

Posting content to the Black Rock Travel website and social media (Instagram and Facebook)

Collaborating with team members and providing support where required

What we're looking for

Passion for building long standing client relationships

Fantastic written and verbal communication

High attention to detail

Self-motivated, enthusiastic and willing to achieve individual and team success

Additional skills we value:

Certificate III in Tourism

Familiar with GDS booking system

Benefits of working at Black Rock Travel:

We’re not your typical shop front! Discreetly located in an apartment building we have a great repeat/referral client base and minimal walk-ins.

On the job training and career development opportunities

Office hours: Monday to Friday 9am-5:30pm with Saturday by appointment

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📌 Entry-Level Creative Travel Consultant (Melbourne)
🏢 Black Rock Travel
📍 Melbourne