We are seeking a highly motivated and detail-orientedITSM PMO Support Analyst to join our team in Sydney. The successful candidate will play a key role in supporting the delivery of IT Service Management (ITSM) projects and ensuring adherence to Program Management Office (PMO) standards. This role requires a proactive individual with strong organizational skills and a solid understanding of ITIL 4 Foundation principles.
Key Responsibilities
- Program Management and ITIL 4 Foundation Certification Process Design: Contribute to the design and implementation of ITIL 4 Foundation certification processes to enhance program management capabilities.
- Project Coordination: Support the delivery of ITSM projects by coordinating tasks, tracking milestones, and maintaining comprehensive project documentation.
- Governance Activities: Assist with governance-related activities, including the preparation of slide decks, reporting packs, and ensuring compliance with PMO standards and guidelines.
- Workstream Monitoring: Monitor the progress of ITSM workstreams, identifying and escalating risks or delays to the PMO Lead or Project Manager as necessary.
Qualifications and Skills
- Proven experience in program management or ITSM-related roles.
- ITIL 4 Foundation Certification (or willingness to obtain).
- Strong organizational and multitasking skills with the ability to manage multiple priorities effectively.
- Excellent communication and interpersonal skills, with the ability to prepare professional reports and presentations.
- Proficiency in project management tools and software is an advantage.
Clearance Requirement
- NV1 security clearance is mandatory for this role.
Why Join Us?
This is an exciting opportunity to contribute to impactful ITSM projects within a dynamic and team-oriented environment. You will work alongside experienced professionals, gain exposure to cutting-edge technologies, and play a vital role in driving project success.
Additional Requirements
- Must be willing to work onsite 5 days per week.
Benefits of working at Accenture
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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📌 Pmo Analyst: Jira & Governance For Programs (Sydney)
🏢 Dnata Airport Services
📍 Sydney
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