Our client is seeking a HVAC counter sales professional to join their Clayton team to assist customers, processing orders and responding to product enquiries. Flexibility to workacross warehouse, delivery and support customer-facing activities is essential.
About Us
Our client is a leader in HVAC industry and due to internal movements and grwoth, they are seeking a new cperson to join the Trades Counter in a sales role.
Responsibilities
- Provide prompt, professional service tocustomers at the trade counter, by phone, and via email.
- Process customer orders accurately and ensuretimely sourcing, fulfilment, and delivery.
- Identify opportunities to promote products,upsell, and maximise sales while meeting customer needs.
- Build and maintain positive customerrelationships through responsive service and product knowledge.
- Manage customer expectations regarding productavailability, pricing, and delivery, in consultation with the BranchManager.
- Maintain a high standard of customer service andcontribute to a positive customer experience at all times
- Assist in both the warehouse and with deliveriesas the need arises.
Your Profile
This role would suit a person with HVAC industry experience wnating to come off the tools and into a sales and cusomter service role. Your knowledge in the industry will help propel you in this role within the company.
- Proven sales ability and proactive selling skills
- HVAC background Strong customer service focus
- Good product knowledge and ability to understand customerneeds
- Excellent communication and interpersonal skills
- Strong problem-solving skills
- Positive, professional attitude and personal presentation
- Positive organisational and time-management skills
- Forklift licence with practical experience in a warehouseenvironment
- Full Drivers licence and willingness to assist with customerdeliveries as the need arises
- Full Australian Work Rights
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📌 Counter Sales and Warehouse Support HVAC (Melbourne)
🏢 Adecco Australia Group
📍 Melbourne
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