Division/Section:Planning, Environment & Lifestyle / Community Lifestyle

Position Type:Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range:LGO5 ($95,030 - $99,181 per annum + superannuation) based on skills, qualifications and experience

Application Close: 11:45pm, Monday 16 November 2026.

About the Role:

As the Team Leader Front of House, you'll play a key role in shaping exceptional experiences for patrons attending performances at the Townsville Civic Theatre. Leading Front of House and ticketing operations, you'll work closely with internal teams, performers, promoters and community stakeholders to deliver safe, seamless and customer-focused services that encourage audiences to keep coming back.

This is a hands‑on leadership opportunity where you'll coach and support a passionate team, drive continuous improvement across the customer journey, and contribute to the success and growth of the performing arts in Townsville. If you enjoy leading people, building relationships and creating memorable customer experiences in a energetic theatrical environment, this role offers the chance to make a real impact on the community.

About you:

- Experience leading and developing high‑performing teams in a customer‑focused environment.
- A passion for delivering outstanding customer experiences, with a commitment to accessibility and inclusion.
- Strong communication and relationship‑building skills, with the ability to engage effectively with a diverse range of stakeholders.
- Proven ability to manage competing priorities, solve problems and adapt in a fast‑paced environment.
- Strong analytical, budgeting and reporting skills,



with confidence using business systems and Microsoft Office applications.
- Experience working with ticketing systems, databases and digital communication channels, including websites and social media.
- Relevant qualifications in theatre, ticketing, business, leadership, marketing, communications or a related field, or equivalent practical experience.
- Knowledge of contemporary theatre operations, audience engagement, marketing and relevant legislative and compliance requirements.
- A commitment to workplace health and safety and fostering a positive, accountable team culture.

For further information review the Position Description.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Uniforms provided
- Annual wage progression
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities




- Access to a range of learning and development opportunities, including on‑the‑job learning and formal training programs
- Fitness Passport program offering discounted membership to selected health and wellbeing facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Bronte

Contact Email: **************@townsville.qld.gov.au

(for position enquiries only)

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact**************@townsville.qld.gov.au or phone 07 4727 9*** for a confidential discussion.

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📌 Team Leader Front of House (Townsville City)
🏢 Townsville City Council
📍 Townsville City