Technical Support & Operations Coordinator

Woods & Co Recruitment has partnered with a growing and innovative technology business specialising in beautifully designed, permanent photobooth installations across pubs and clubs. With a strong focus on hospitality, customer service and reliable technology, they're looking to add a hands-on and technically minded Technical Support & Operations Coordinator to their growing team.

This is an opportunity suited to someone who enjoys problem-solving, working with technology and delivering outstanding customer service. You'll be responsible for monitoring photobooths remotely, managing client enquiries, troubleshooting technical issues and supporting the day-to-day operations of the business. Working closely with the events and operations teams, you'll also assist with installations and attend venues to resolve hardware issues when required.

What's in it for you?

- Opportunity to join a growing and innovative technology business
- Wide-ranging role across technical support, customer service and operations
- Hands-on exposure to a range of software, hardware and monitoring systems
- Opportunity to develop your technical skills and learn recent systems
- Supportive and cooperative team environment
- A mix of independent work, problem-solving and teamwork

What you'll be doing

- Responding to client enquiries via email and digital platforms with a friendly, professional approach
- Monitoring photobooths remotely and troubleshooting technical issues as they arise
- Learning and managing internal software, monitoring systems and backend tools
- Maintaining accurate fault logs,



service records and event documentation
- Coordinating with the events and operations teams before and during activations
- Supporting backend administration, logistics and day-to-day operations
- Attending venues to resolve hardware issues and assisting with photobooth installations when required
- Escalating complex issues, following up on faults and helping improve system reliability

What we're looking for

- Experience in technical support, IT, customer service, administration, hospitality, events or a similar role
- Intermediate computer skills and the ability to quickly learn new software
- Strong problem-solving skills and a calm approach under pressure
- Excellent written and verbal communication skills
- A customer-first mindset with strong organisational skills and attention to detail
- Basic coding, software development or HTML knowledge would be highly regarded, but isn't essential
- Ability to work independently and as part of a collaborative team
- Queensland-based and able to attend venues onsite when required
- Versatile, reliable and available to work the required weekday, evening and weekend roster

Woods & Co Recruitmentis committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability. *You will only be contacted if you are shortlisted.

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📌 Technical Support & Operations Coordinator (City of Gold Coast)
🏢 Woods
📍 City of Gold Coast