- QLD, ACT, VIC, NSW, NT, SA, TAS - Some Work from Home Available
- APS6 equivalent | User Experience | User Research | Usability Testing | Human-Centred Design

Our client, a Commonwealth Government organisation whose focus is to provide support to Australian's living with disability, are seeking an experienced Senior UX Researcher to support the design and delivery of user-centred digital products and services.

Duties of the Senior UX Researcher

- Plan and conduct user research across different stages of the product and service delivery lifecycle;
- Develop research plans, discussion guides, research questions, participant criteria and other research artefacts;
- Plan and facilitate usability testing of concepts, prototypes and digital solutions and communicate findings to multidisciplinary delivery teams;
- Develop and maintain user research artefacts, including personas, journey maps, research reports, insight repositories and other documentation where appropriate;
- Contribute to the continuous improvement of user research practices, tools, standards and ways of working across multidisciplinary teams.

Skills and Experience Required

- Demonstrated experience planning,



conducting and analysing user research for digital products or services using a range of qualitative and quantitative research methods;
- Strong understanding of human-centred design and user-centred design principles and their application throughout the delivery lifecycle;
- Solid understanding of accessibility, inclusive research practices and ethical considerations when conducting research with users.
- Experience conducting user research within an Australian Government or similarly complex service delivery environment;
- Experience researching services involving complex user journeys, diverse cohorts or vulnerable users.

Please note, applications close on Monday, 02 November 2026 - 11:00am, Canberra time

Job ID JP 680242 | LH-08250

We Value Diversity

The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.

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📌 Senior UX Researcher (Sydney)
🏢 The Recruitment Hive
📍 Sydney