Company Description TMGM is a global online trading platform established in 2013 and headquartered in Sydney, Australia. The company is the Official Regional Online Forex and Trading Partner of Chelsea FC in the Asia Pacific region and offers access to products such as Forex, Shares, Precious Metals, Energies, Indices, and Futures. TMGM focuses on simplifying direct CFD trading through advanced technology, strong client support, and an efficient platform that enables traders to make informed decisions.

With over 500 team members across three continents, TMGM provides an environment where careers can grow and skills are recognized. Please note that TMGM is not authorized to provide financial services in the UK.

Role Description This is a full time, on-site Account Manager (Mandarin Speaking) role based in Mascot, NSW.

The Account

Manager will manage and grow a portfolio of Mandarin-speaking clients by providing onboarding assistance, platform guidance, and ongoing relationship management. Daily responsibilities include responding to client inquiries, supporting clients with account-related issues, and ensuring a high standard of customer service through phone, email, and online channels. The role involves collaborating with sales, marketing, and operations teams to support client acquisition and retention,



monitoring client activity, and identifying opportunities to upsell or cross-sell suitable products.

The Account

Manager will also assist with translating and localizing communications for Mandarin-speaking markets and ensuring compliance with internal policies and regulatory requirements.

Qualifications

- Strong client relationship management skills, including customer service, account servicing, and stakeholder communication.
- Fluency in Mandarin and English, with excellent verbal and written communication skills in both languages.
- Understanding of online trading platforms, CFDs, and financial products such as Forex, Indices, and Shares, or willingness to learn quickly.
- Ability to work in a fast-paced environment, prioritize tasks, and handle multiple client requests with attention to detail.
- Proficiency with CRM systems, MS Office tools, and basic data analysis for tracking client activity and performance.
- Prior experience in brokerage, fintech, or financial services is an advantage.
- Relevant tertiary qualification in Business, Finance, Economics, or a related field is preferred.
- Demonstrated commitment to ethical conduct, regulatory awareness, and working effectively within diverse teams.

📌 Account Manager Mandarin Speaking (Sydney)
🏢 TMGM
📍 Sydney