Full Time

South Perth raafa has an exciting opportunity for a Maintenance Help Desk Coordinator to join our team in South Perth!

As our Maintenance Help Desk Coordinator, you will provide a responsive, organised and customer focused approach to the coordination of maintenance requests. The role plays an important part in ensuring maintenance queries are accurately recorded, prioritised and progressed through to completion. By maintaining accurate information, working within established service standards and providing meaningful reporting to management, as our Maintenance Help Desk Coordinator, you will contribute to the smooth and effective delivery of maintenance services across the organisation.

Advantages To You

- Competitive Rates - raafa Continues to support our people with competitive salaries across all our roles!
- Salary packaging – as a non-profit organisation, you can salary package up to $18,549!
- Career & Development Paths – raafa offers various ongoing career development opportunities!
- Employee Assistance Program - access confidential counselling services for personal or work related issues!
- Employee Referral Program - earn bonuses for recommending friends!
- Long Service Recognition - be celebrated by the entire organisation at 5 year service milestones!
- raafa Rewards - discounted services including health insurance and gym membership!
- Corporate Zoo Membership - visit Perth Zoo for free!
- Aviation Heritage Museum - free entry for raafa staff!
- Supportive culture - be welcomed into an organisation who provide a supportive,



friendly and positive culture within all of our staffing groups!

The Role And You

- Customer Service is a key element of this role.
- Receiving phone calls and emails, updating the database accordingly.
- Scheduling of all maintenance works with maintenance officers.
- Record new assets, contractor information and input data into the maintenance system.
- Duty of Care responsibility to carry out work in a manner which does not present a risk to yourself or others with a requirement to comply with all Occupational Health and Safety legislation, standards and policies and procedures.
- Responsibility to comply with all raafa Policies and Procedures and all reasonable management directions.

About You

- Helpdesk Experience is desirable.
- Well-developed communication skills (written, verbal and listening) to respond to issues and provide high level support to users with various levels of technical skill.
- High level of computer skills – including but not limited to Microsoft suite.
- Knowledgeable in the use of Urbanise & LinkSafe or similar cloud-based asset management software systems is desirable.
- Administration experience, preferably within the field of maintenance or asset management.





About Us raafa is one of Western Australia’s longest-standing and most-loved community organisations. For nearly 100 years, we have been creating opportunities for people to live well, feel supported and know they belong. We are one of Australia’s largest not-for-profit retirement living and aged care providers, supporting thousands of people across Western Australia through retirement living, residential aged care, home care, membership and clubs. We are also home to an aviation museum that celebrates the proud history of the Air Force Association in WA. Through our Andrew Russell Veteran Living Program (ARVL), veteran research and services, we support those who have served our country to live fulfilling lives.

At raafa, we believe people deserve more than great services. They deserve to feel valued, respected and part of something meaningful. If you want to be part of an organisation with a proud history, a strong purpose and a focus on people, we’d love to hear from you.

What You Need To Do

- Update your resume
- Be eligible to work in Australia
- Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one
- Be up to date with your Flu vaccinations
- Click “Apply to this Job”

For more information, please call or email us on 08 9288 8410 or [email protected] raafa reserves the right to withdraw, shortlist and interview applicants prior to this date.

📌 Maintenance Help Desk Coordinator (Western Australia)
🏢 raafa
📍 Western Australia