Role Overview

As Operations Manager, you will lead CHAGEE’s store operations in Australia, owning store performance, customer experience and operational standards as we open and scale our Sydney store network. Working closely with the Australia General Manager and the regional operations team, and with initial support from an experienced team, you will set up the local operating model, build strong store leadership teams and deliver sales, cost and compliance results. As the business expands, you will have the opportunity to build and lead the Australia Operations function.

Role Responsibilities

- Function Building: Set up the Australia store operating model, including SOPs, staffing models, rostering, KPIs and reporting, adapting CHAGEE standards to the local market.
- New Store Openings: Lead operational readiness for new store openings, covering hiring, training, equipment, supplies and launch plans, in partnership with Business Development, Construction and Marketing.
- Store Operations: Oversee day-to-day operations across all stores, ensuring consistent product quality, speed of service and brand standards.
- Sales and P&L; Performance: Own store P&L;, driving sales growth and managing labour, cost of goods and wastage against targets.
- Customer Experience: Develop and implement initiatives to deliver an exceptional customer experience, using feedback and data to drive improvements.
- People Leadership: Hire, coach and develop store managers and store teams, building a strong bench of future leaders to support expansion.
- Labour and Rostering: Manage rosters and labour costs efficiently, in line with Modern Award requirements and business demand.
- Inventory and Supply: Ensure effective inventory, ordering and supply practices to optimise stock levels and minimise waste.
- Food Safety and Compliance:



Ensure all stores comply with the Food Standards Code, NSW Food Authority requirements, WHS and company policies.
- Training: Partner with the training team to roll out store training programs and ensure staff are certified to CHAGEE standards.
- Vendor Management: Manage relationships with external vendors and service providers to ensure timely and cost-effective delivery of services and supplies.
- Reporting: Prepare and present store performance reports, insights and recommendations to the Australia General Manager and regional operations team.
- Team Leadership and Growth: Build, lead and develop the Australia operations team as the store network grows.

Role Requirements

Essential

- 8+ years of retail or F&B; operations experience, including multi-site management.
- 3+ years leading area or multi-store teams (5+ stores), with store managers reporting directly.
- Proven track record owning store P&L; and delivering sales, labour and cost targets.
- Hands-on experience leading current store openings and operational readiness.
- Strong knowledge of Australian food safety and WHS requirements, and of Modern Award rostering obligations.
- Strong analytical skills, using store KPIs, sales and labour data to drive decisions.
- Proficiency with POS, rostering and inventory management systems.
- Excellent leadership, coaching and communication skills.
- Flexibility to work across stores, including weekends and peak periods as required.

Preferred

- Experience in QSR, café, beverage or tea chain operations.
- Experience in market entry or rapid expansion, such as opening multiple stores within a year.
- NSW Food Safety Supervisor certificate.
- Bachelor’s degree in Business, Hospitality Management or a related field.
- Experience working with regional or global headquarters in a matrix organisation.

📌 Operations Manager (Sydney)
🏢 CHAGEE
📍 Sydney