About our team

The Corporate Partnerships and Solutions (CPS) section supports Portfolio and Non-Portfolio agencies to establish Shared Service arrangements to access the Department of Home Affairs ICT, digital and corporate services.

CPS manages the coordination and facilitation of such Shared Service arrangements to deliver timely, efficient and effective outcomes for the Department and respective government agencies.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force.

Our ideal candidate



- Extremely proficient written and verbal communication skills, including the ability to draft a range of documentation
- Proactive and responsive stakeholder engagement skills, supported by sound negotiation skills
- Ability to provide concise advice on complex issues
- Demonstrated initiative to resolve problems and achieve outcomes
- Effective time management and prioritisation skills, with the ability to manage competing priorities and meet deadlines.
- Strong stakeholder engagement and relationship management skills.
- Excellent written and verbal communication skills.
- Sound judgement, discretion, and problem-solving ability.
- Ability to manage competing priorities and deliver results under pressure.
- Experience coordinating secretariat and governance functions.
- Proven ability to identify, monitor and manage risks and issues.
- Ability to provide high-quality (verbal and written) advice and facilitate outcomes across diverse stakeholder groups.

The key duties of the position include:

- Lead complex administrative support activities
- Provide high-level secretariat support and services, including drafting executive level correspondence, briefs and Minutes
- Engage and collaborate effectively with stakeholders to achieve work objectives through sound judgement, written and verbal skills
- Manage escalations and competing priorities through the Service Now Portal and team mailbox
- Maintain and manage issues and risks via the established processes and protocols and establish procedural instructions, where required.

Additional information

The APS6 Administrative Support Officer plays a key role within a small team responsible for coordinating and supporting the delivery of shared services to partner agencies. Reporting to the Assistant Director,



the position contributes to the successful delivery of outcomes for the Corporate Partnerships and Solutions (CPS) team, through the provision of high-quality administrative, coordination and secretariat services.

A critical aspect of this role is developing and maintaining strong, collaborative relationships with agencies that receive business services from the Department of Home Affairs, through CPS-managed arrangements. The position requires a customer-focused approach, strong stakeholder engagement skills, and the ability to work effectively across organisational boundaries to achieve shared outcomes.

The successful candidate will demonstrate well-developed written and verbal communication skills, sound judgement, discretion, and the ability to provide accurate and timely advice. They will be highly organised, capable of managing multiple priorities in a fast-paced setting, and able to work independently with limited supervision. The role includes responsibility for coordinating and managing secretariat functions, facilitating stakeholder engagement, and driving outcomes within often competing and time-critical timeframes.

The position also requires demonstrated experience identifying, monitoring, and managing risks and issues, with the ability to analyse information, anticipate challenges, and implement practical solutions to support effective service delivery. Strong organisational skills, attention to detail, and a commitment to continuous improvement are essential to success in this role.

Eligibility

To be eligible for the position you must be an Australian Citizen.

​The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

- ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
- Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.

In certain circumstances, an Employment Suitability Clearance (ESC)



may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers.

Getting to know the Department of Home Affairs

The Department of Home Affairs is responsible for central coordination, and strategy and policy leadership in relation to cyber and critical infrastructure resilience and security, immigration, border security and management, counter-terrorism, the protection of our sovereignty, citizenship and social cohesion. The Department implements a strategically coordinated approach to the cyber security and resilience of all Australians through the appointment of a Cyber Security Coordinator and continues to enable rapid responses to threats of foreign interference through the dedicated Counter Foreign Interference Coordinator. Additionally, the Department contributes to Australia’s prosperity and unity through the management and delivery of the migration, humanitarian and refugee programs. The Department also promotes social cohesion through multicultural programs, providing settlement services and through managing and conferring citizenship. We encourage applications from Indigenous Australians, people with disability and people from other diverse backgrounds. We are committed to providing a working environment that values diversity and inclusion and supports staff to reach their full potential. For more information www.homeaffairs.gov.au/about-us/careers/working-with-us/workplace-diversity

📌 Administrative Support Officer (Australian Capital Territory)
🏢 Australian Department Of Home Affairs
📍 Australian Capital Territory