The Business Analyst plays a key role in supporting the delivery of strategic and operational initiatives by working closely with stakeholders to understand business needs, analyse processes, identify improvement opportunities, and translate requirements into practical solutions. The role contributes to project delivery, business transformation, and continuous improvement activities by facilitating stakeholder engagement, documenting business requirements, supporting solution design, and ensuring business outcomes align with organisational objectives. The position requires strong analytical capability, sound judgement, and the ability to work collaboratively across multidisciplinary teams to deliver high-quality outcomes in a complex and evolving environment.

The key duties of the position include:

- Demonstrated experience in business analysis, including eliciting, documenting and managing business and functional requirements.
- Strong stakeholder engagement and relationship management skills, with the ability to influence and negotiate outcomes across diverse groups.
- Proven ability to analyse complex business processes, identify improvement opportunities, and develop practical recommendations.
- Experience facilitating workshops, meetings and consultation sessions to gather information and build stakeholder consensus.
- Excellent written and verbal communication skills, including the preparation of business documentation, reports, briefing papers and presentations.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide evidence-based recommendations.
- Experience working within project delivery frameworks, Agile, Waterfall or hybrid methodologies.
- Ability to manage competing priorities, work independently, and deliver quality outcomes within agreed timeframes.




- High level of attention to detail and commitment to accuracy when developing business artefacts and documentation.
- Demonstrated ability to work collaboratively within multidisciplinary teams and contribute to a positive, outcome-focused culture.

Eligibility

Australian citizenship is a mandatory eligibility requirement. Candidates must be able to obtain and maintain both a national police clearance and a Baseline security clearance, with the capacity to attain a higher-level clearance if required by the Agency.

Notes

Please submit your resume and a cover letter (1 page maximum) addressing the requirements outlined above and in the candidate pack.

To learn more about the Agency, our employee perks, and what our people have to say about working with us, visit our Careers page.

For queries relating to the application process, please contact the Talent Acquisition team at *******@digitalhealth.gov.au. For position-specific enquiries, please refer to the contact details provided in the candidate pack.

Artificial Intelligence (AI) may be used to support parts of our recruitment process, such as refining recruitment materials, and transcribing and summarising recorded interviews, however all hiring decisions are made by people, with AI used ethically, responsibly, transparently and in accordance with privacy requirements.

Getting to know the Australian Digital Health Agency

Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016. The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them

📌 Business Analyst (Sydney)
🏢 Australian Digital Health Agency
📍 Sydney