An organised, reliable and proactive Administration Coordinator to manage the day-to-day administration of The Better Choice Company, including Better Choice Electrical and Better Choice Property Services.
Key responsibilities
- Answer incoming calls, emails and customer enquiries
- Make outbound calls and follow up new leads, customers and outstanding quotes
- Coordinate job bookings, site inspections and technician schedules
- Manage and update jobs through ServiceM8
- Follow up technicians and subcontractors to ensure jobs are progressing and completed on schedule
- Monitor staff clock-in and clock-out times, ensuring all team members accurately record their working hours against the correct jobs
- Follow up missing timesheets, incomplete job records and staff who have not logged off
- Monitor job costing, including labour hours, materials and subcontractor expenses,
to ensure costs are correctly recorded against each job
- Identify missing job costs or discrepancies and raise them with management
- Assist with preparing, sending and following up quotes and tenders
About you
- Excellent communication skills
- Robust organisational abilities
- Confidence to make phone calls, follow up customers and hold team members accountable
- Experience in construction, trades or property maintenance administration would be highly regarded
- Experience with ServiceM8, Xero and Microsoft 365 would be advantageous
- Able to work independently
- Communicate effectively
- Help keep the business organised without constant direction from management
📌 Administration (Melbourne)
🏢 The Better choice
📍 Melbourne
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